FT Cashier - Houston - FERRAGAMO USA INC
Houston, TX 77056
About the Job
Salvatore Ferragamo S.p.A. is the parent Company of the Salvatore Ferragamo Group, one of the world's leaders in the luxury industry and whose origins date back to 1927.
Under the creative direction of Maximilian Davis, FERRAGAMO is re-envisioning it’s Italian house by providing a bold new cool perspective on elegance and luxury. From the uniqueness and exclusivity of our creations, along with the perfect blend of style, creativity and innovation enriched by the quality and superior craftsmanship of the 'Made in Italy' tradition, we continue to be household for all leather goods and ready to wear.
With over 4,200 employees and a network of 650 mono-brand stores, the Ferragamo Group operates in Italy and worldwide through companies that allow it to be a leader in the European, American, and Asian markets. In the United States, the Company operates over fifty of its own retail stores and distributes its products through high end wholesale distribution channels.
We are currently looking for a Cashier at our Houston location
The Cashier will guide all front of house and back of house monetary/customer transactions. Guide all stock activities: inventory, organization, control, audits etc; Proactively execute shipping and receiving process. Report any issues to Manager and take necessary steps to resolve; Demonstrate effective communication and collaboration through relationships developed throughout the Ferragamo team; Partner with store management to form a cohesive team focused on regular communication and propose remedial measures where necessary.
The Responsibilities
Ownership:
- Adherence to all POS procedures; credit card and check authorization guidelines are scrupulously followed; transactions are processed accurately; using correct upc/associate information; send sales processed with appropriate sales tax and shipping charges.
- Process repairs, determine nature of repair and any charges; communicate realistic timeframe and any changes to customer control paperwork, filing of repair documents and track repair process; notify customer of any delays and of finished repair.
Collaboration:
- Use telephone according to guidelines; answer in 2-3 rings; use approved greeting; convey professionalism and positivity; monitor holds; take and track messages.
Customer Centricity:
- To graciously acknowledge all customers and conduct all interactions courteously and professionally, in a manner which enhances the customer’s experience and opinion of Salvatore Ferragamo.
Agility:
- Proactive when solving problems to ensure positive outcomes as it relates to stores POS system, processing sales efficiently and accurately in accordance with established markdown, price override, post void, and procedures.
- Prioritize all of the front of house responsibilities as well as the ad hoc needs of the selling floor and provide our customers with exceptional service
The Qualifications
- Proficiency using technical resources for client outreach, such as, POS, CRM, etc.
- Dedication and resilience to finding solutions and timely movement of merchandise.
- Thinking innovatively about how we can improve and generate new ways of creating tangible value and magic for the clients.
- Excellent English language skills; knowledge of second language preferred.
- Previous retail sales experience preferred, luxury retail experience a plus.
- Strong interpersonal and communication skills; ability to read, write, and interpret instructional documents. Ability to effectively communicate with customers, peers and management. Ability to communicate on the telephone with proper etiquette.
- Ability to multi-task while being attentive to customers and remaining flexible to the needs of the business. Ability to work as part of a team and take initiative independent of direct supervision.
- You take authentic ownership, strive for more self-awareness and are a passionate role model.
Physical requirements
- This position involves constant moving, talking, hearing, reaching, grabbing, standing for extended periods of time
- May occasionally involve stooping, sitting, kneeling, crouching & climbing step stools
- Involves lifting of at least 50 lbs.
Schedule
- Regular and reliable attendance, normally 5-days a week
- Full time schedule (37.5 hours); Part-time schedule (20-29 hours per week)
- Required to work a variety of hours, which may include mornings, evenings and weekends, based on store needs.
Equal Employment Opportunity Statement
Ferragamo USA Inc. and its subsidiaries is an Equal Employment Opportunity employer and provides equal opportunities to all employees and applicants without regard to an individual’s age, race, creed, color, religion, national origin, sex (including pregnancy) or sexual orientation, gender expression, military status, marital status, genetic predisposition or carrier status, disability, or membership in any other protected class under applicable law.
Disability Accommodation
Ferragamo is committed to providing reasonable accommodations to applicants and employees with disabilities. Please tell us if you require reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
Vaccination Requirements
Ferragamo USA Inc. d/b/a Salvatore Ferragamo is committed to maintaining a safe and healthy work environment for all our employees. As part of our ongoing efforts to prioritizePI248062558
