Fuel Desk Associate - Prime, Inc.

Prime, Inc.

Prime's enviable reputation within the transportation industry is a culmination of more than forty-five years of dedication to a unique corporate culture which seeks the most qualified professionals and routinely rewards them accordingly. Every Prime associate, driving and non-driving alike, is selected for their outstanding ability to perform well beyond typical expectations.

Positive, enterprising and highly-motivated individuals who possess the talent, creativity and drive to excel, routinely succeed once they join the Prime Team. The stated goal of Prime is simply to strive to be the best, not necessarily the biggest. The Prime Team cooperates to exceed customer requirements by providing exceptional customer service.

Prime has been built on the simple, yet significant philosophy that providing the best staff with the best equipment, the best support system and the best training ultimately leads to the best customer service. Prime's continued success is a direct result of a corporate culture that instills and inspires each associate to remain committed to reaching the pinnacle of their inherent potential.

Our Fuel Desk associates are responsible for answering incoming calls from wash vendors and drivers needing assistance by performing the following duties:

• Issuing wash purchase orders to vendors.
• Assisting drivers to locate local fuel and wash stops.
• Troubleshoot drivers' fuel cards to determine the cause of the issues at a network or non-network stop.
• Answer and transfer incoming calls from main switchboard after hours when receptionists are off duty.
• Processes 300+ phone calls per day.
• Performs related work as required.
• Must have weekend/evening availability 
• NOT a remote position

QUALIFICATIONS REQUIRED:

Any combination of education, training, and experience providing the following knowledge, skills, and abilities.

Knowledge

Basic knowledge of the trucking/transportation industry preferred.

Abilities

Strong organizational, computer, and customer service skills required. Accurate typing up to 40 WPM.  Multitasking and a flexible schedule required.  Some weekend work will be necessary for this position.

Experience, Education, and Training

Working toward a Bachelor’s Degree from an accredited University in a Business or related field is preferred; or one to six months related experience and/or training; or equivalent combination of education and experience.

Physical Requirements

This position requires being able to sit and remain focused and motivated for long periods of time. Being able to multitask between the computer, phone, and different projects is required.

Working Environment

Primarily indoors with heating and cooling regulated in a general office environment. Call volume can be heavy at times.

Licensing/Certification

None required.