Fulfillment Associate - Mondo

• POSITIVE/AMBITIOUS ATTITUDE-Absolute #1 must have

• Data entry capability (words per min and quality are important) and experience transposing information (copying, pasting, and retyping things)

• MS Office and MS Teams

Role Description:

• Provide superior service by analyzing customers' requests, ensuring compliance and accuracy, resolve/escalate issues, follow requests through to completion, and communicate progress effectively to customers and internal teams

• Will support both Transactional Corporate Legal Document Fulfillment and Service of Process (SOP) functions.

• Assist our customer's partner with government agencies to meet compliance regulations of owning and operating a business, from starting up, to closing shop, and everything in between.

• Reviews and submits initial filings, document requests (e.g., retrieval requests, incorporations, formations), perform status/compliance checks, and manage receipt/scanning/forwarding/retention of legal service of process.

• Learn our complex and comprehensive product line and jurisdictional rules and regulations; fielding incoming questions timely; reviewing and fulfilling incoming requests timely; assisting process servers; contributing to customer satisfaction and organizational success; participating in process improvement initiatives; and representing us within the industry and territory.

Responsibilities:

• Process State or customer documents following established Standard Operating Procedures utilizing proprietary and Microsoft suite applications.

• Understand and follow security guidelines.

• Create process documentation.

• Assist in issue resolution with internal and external customers.

• Work with team members to assist in the training and implementation of process and policy changes.

• Assist customers, team members and/or vendors with training on products, jurisdictional requirements using a consultative approach.

• Analyze data and recommend process improvements and reporting.

• Assist in special project work as assigned.

Qualifications:

• Minimum two years of customer service or related work experience.

• High school diploma or equivalent certification. College study is preferred.

• Effective written and verbal communication skills along with the ability to manage and prioritize demands from multiple sources, external and internal.

• Proficient with Microsoft Office Suite applications including Word, Excel, and Outlook.

• Excellent data entry and analytical skills.

• Ability to multi-task and work in a fun but driven work environment.

• Demonstrate problem solving capability in a fast-paced, high-energy environment.