Fulfillment Network Technician (2024-8499) - Cox powered by Atrium

Overview:

Cox Communications is searching for a talented Fulfillment Network Technician in Omaha, NE! The Cox Business Fulfillment Network Technician is responsible for configuring aggregate devices, routers, optical access, NID and/or DWDM equipment that carries video, data, and/or telephony traffic. They will utilizes various applications for implementation, service, test and acceptance (Remedy,  Procomm Plus, Secure CRT, WebZing, Guardian.)

 

Cox Communications is a leading provider of digital cable television, telecommunications, and home automation services. With a focus on innovation and customer satisfaction, Cox Communications offers high-speed internet, digital telephone, and home security services to residential customers and businesses. We're currently looking for talented individuals to join our team. 

 

This is a 8-month W2 contract assignment with the opportunity for contract extension or to transition to a permanent, full-time role based on performance and business needs.

Responsibilities:

Responsibilities of the Fulfillment Network Technician:

• Under supervision, installs, disconnects, upgrades and migrations at customer premise applicable to complex services for all Cox Business products and services which generally involve custom design and not HFC.
• Initially activates electronics by powering up the equipment via 48V or AC to ensure service.
• Loads configuration from Engineering work package on customer premise equipment.
• Performs customer CPE testing on-site.
• Coordinates with provisioning to verify/finalize customer acceptance of service, confirming service is working as expected to initiate billing.
• Coordinates equipment pick up with boundary partners.
• Creates, updates and closes Remedy tickets and coordinates with change control as needed.
• Plans daily route, requisitions equipment and supplies and stocks vehicle.
• Drives company vehicle between office, warehouse and work site; maintains vehicle and other equipment per service requirement and safety guidelines; operates company vehicle in a safe and courteous manner and in accordance with all laws and company policies.
• Complies with all safety procedures and policies.
• Identifies and sorts equipment needed for work orders.
• Configures CPE in warehouse prior to installation at customer premises.
• Ensures appropriate iOS upgrade is applied.
• Performs basic functional testing of equipment to eliminate out of box failures.
• Follows labeling standards for labeling all equipment, terminal ID (TID), circuit tags, cabling required for the job.
• Pre-stages equipment per work order in preparation for installation at the Fulfillment Stage Center.
• Works with customer on integration of complex circuits such as BGP, EPLAN, EVPLAN, etc.
• Assists with initial turn-up of CPE equipment.
• Performs other duties specified by FE&O Leadership
• Tests and verifies services in conjunction with the install team.
• Performs AS-BUILTS to Access Engineering, Design and Construction
• This position may be required to work shifts and/or provide 24/7 coverage to meet customer demands.

 

Minimum Qualifications:

Qualifications of the Fulfillment Network Technician:

• High School Diploma, GED or related experience
• 1+ year experience in a related field (e.g. technical support, installation and maintenance).
• Working knowledge of IP, Ethernet, SONET, DWDM, Video and telephone technologies.
• Excellent interpersonal, communication and collaborative skills to work effectively with team throughout the organization
• Valid local State Driver’s License and driving record that meets Cox standards
• Ability to personally supply some, if not all, of the below tools:
  • Cordless Drill with assorted bits
  • Phillips and Standard Screw Drivers
  • Assorted Nut Drivers
  • Wire Strippers
  • Crimping Pliers for DC wire terminations
  • Needle Nose Pliers
  • Electrician Scissor/Snips

Preferred Qualifications:

• AA/AS degree or Technical Certification in related discipline desired (Technical Operations)
• 1 year experience in troubleshooting layer I, II & III networks
• Prior commercial installation experience; technical support experience

Benefits:

• Comprehensive Benefits Package available based on eligibility
  • Medical, Dental, Vision
  • Short-Term Disability (STD)
  • Long-Term Disability (LTD)
  • Supplemental and Voluntary Life Insurance
  • 401(K)
  • Commuter Benefit Program

Requisition Disclaimer:

As a woman-owned firm, Atrium values diversity. We are an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, genetic information or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

 

This job posting is for a temporary role as an employee of Atrium on assignment at Cox.  The individual selected for this role will be offered the role as an employee of Atrium; compensation, medical benefits, fringe benefits and other terms and conditions of employment shall be presented by Atrium upon offer. The pay rate range provided is a reasonable estimate of the anticipated compensation range for this job at the time of posting. The actual pay rate will be based on a number of factors, including skills, competencies, experience, location and/or being pursued and other job-related factors permitted by law. In addition, this role will be eligible for overtime pay, in accordance with federal and state requirements

By applying for this position you agree to the Atrium Terms and Conditions. Agreeing to these terms, includes permission to use the email address and mobile phone number you provide during the application process or throughout the duration of your prospective or actual employees to notify you of job openings, profiles, articles, news, and other employment-related information, as well as to notify you of special promotions or additional products and services offered by us or our affiliates and partners (collectively, “Atrium Alerts”). Atrium Alerts may be sent by email, phone or text message. Your personal information will be safely stored in our database. Atrium does not sell your personal information to third parties. Text message and data rates may apply. To OPT OUT of text messaging or to modify your communication preferences for Atrium Alerts at any time, please contact us at privacyadministrator@atriumstaff.com.

 

If you do not agree with the Atrium Terms and Conditions, you can still complete your application for this position by emailing your resume to our team at coxrecruit@atriumworks.com. Please include the job title in the subject of your email.

 

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