Fulfillment Specialist I - Shane Co.

Overview

The Fulfillment Specialist is responsible for the on-time and accurate delivery of orders to our customers. This role is critical to the success of our growing Digital business and requires a high attention-to-detail and a process-oriented mindset.

The salary range for this role is $21 - $25 per hour. plus opportunities for bonus.

Responsibilities

• Assist the eStore Fulfillment team by serving as a versatile team member.
• Accurately and efficiently process all merchandise, service, and information transactions in a timely, organized and efficient manner.
• Execute fulfillment operations in accordance with established Company guidelines:
  • Picking merchandise
  • Pre-boxing merchandise
  • Processing orders for inventory management and customer notifications
  • Packing FedEx boxes with prepared merchandise
  • Ensuring on-time delivery to FedEx each day
• Ensure the proper processing of all orders outside of the standard online order:
  • CSC orders
  • Layaway orders
  • Special orders
• Assist with receiving daily shipments from FedEx, USPS, and BRINKS
• Participate in proper inventory management and care daily to ensure clean monthly inventories
• Ensure fulfillment stations are stocked with appropriate items including jewelry presentation boxes, pre-built FedEx boxes, necessary packing materials, etc.
• Excellent and detailed communication to leadership of any and all delays on orders/concerns.
• Excellent and detailed communication with the sales team on customer orders when needed
• Ensure that all additional notes for online orders are reviewed and applied correctly and timely for all orders daily.
• Maintain proficiency in all roles related to the fulfillment area
• Responsible for performing any other duties or functions that are requested by the appropriate Management/Company personnel.

Qualifications

• Must have 1+ years of fulfillment experience in a warehouse or other relevant work environment.
• Must have demonstrated communication skills, oral and written, as well as the ability to communicate with a vast array of personality types and skillsets, regardless of organizational level.
• Demonstrated ability to multi-task and prioritize projects & tasks with a sense of urgency
• Demonstrated ability to be flexible and adaptable to various situations
• Proven ability to collaborate with other member(s) of team
• eCommerce experience preferred

Behavioral Characteristics

Focused; can concentrate on the task at hand for sustained periods. Consistently and patiently thorough. Works at a consistent pace in an environment that can sometimes be very fast paced. Comfortable with familiar processes and environments. Follows well-established plans. Attentive to, careful and accurate with the details involved in a job. Detail-oriented. Enjoys work which is of high quality. Works autonomously in area of expertise.

Work Environment

This role is on-site as part of the Home Office team. The primary environment for this role is an open office. Considerable business is conducted using the telephone and computer technology. This role may be approved to work remotely on specific occasions but that does not change the ongoing classification of the role as on-site. Travel may be required to stores, conferences or events up to 5% of the time.

Why Work for Shane Co.?

Joining #TeamShaneCo comes with a host of benefits designed to support you and your loved ones- we understand a supportive benefits package is key to a fulfilling work experience. As a family-owned business, we prioritize your well-being, recognizing that our success is a collective effort. Here's what we offer:

Compensation and Recognition: We offer a competitive base rate and an opportunity for a yearly bonus.

Time off: You’ll enjoy a generous time-off package, including 3 weeks of vacation, and an annual float day. We value holidays and are closed on major ones. Plus, you receive a float day and paid volunteer day annually. We also value your work-life balance and keep favorable hours that provide a great retail experience to our customers while respecting your time and well-being.

Family-centric benefits: We care about your family, and our benefits extend beyond standard offerings. In times of major illness, you can earn time off at full pay for self or family care. You’ll also benefit from paid parental leave, an Employee Assistance Program, and assistance navigating medical complexities.

Health and wellness: We value your health and provide you with paid sick time. Additionally, you can access competitive medical, dental, and vision plans, a 401(k) with company match, and flexible spending accounts. You can also enjoy voluntary benefits, including long-term disability, life insurance for dependents, and pet insurance. We also have a dedicated staff member who focuses on well-being and work-life balance, ensuring you thrive professionally and personally.

Employee Discount: Enjoy a generous store and online discount, available for you and your family members.

Shane Co. serves our customers with an unparalleled standard of excellence. Our people get to share in our customers’ milestone moments such as weddings, birthdays, anniversaries, and everything in between.

Our goal for you is to give you an employment experience like no other so you wake up and want to come to work every day! If you love being part of a team as well as providing personal attention to every customer, this is the place for you!

The salary range for this role is $21 - $25 per hour. plus opportunities for bonus. The range describes the minimum to maximum likely rate for this job description in the state of Colorado. Individual pay will be determined based on skills and qualifications for the role. The salary range for this same position may be lower or higher in markets outside of Colorado.

Employer will not sponsor visa or work authorization.