Fulfillment Supervisor at See's Candies

Work is Sweet!

'Quality without Compromise' is not just a motto at See's Candies. It is the most important ingredient in our recipe for success. See's Candies has been in business since 1921 and maintains a reputation for producing the highest quality candy and providing superior customer service.
See's is a leader in the confectionary industry with over 250 retail shops across the USA. We are seeking friendly, enthusiastic individuals who are passionate about providing great customer service.

Job Description Summary:

This position provides floor oversight within Fulfillment operations to ensure orders are processed to meet departmental standards and goals. Also provides input on staffing levels, oversees employee attendance, documents procedures, and works with management team on departmental improvements. Requires ability to work on night shift, weekends and extended shifts during peak seasons.

Job Description:

Key Responsibilities:

• Supervises Fulfillment bargaining unit staff.  Includes creating and maintaining departmental procedures, training and development of leadership team and seasonal staff members and maintaining compliance with union contract.

• Monitors product and supplies to ensure adequate levels are maintained for order volumes.  Partners with Inventory Specialist and PC Room Specialist to meet all requirements for regular, logo box, and VIP order types.

• Monitors general processing operations for quality of picking, packing and shipment of all orders, including monitoring equipment functioning levels within E-commerce Utility and Custom Mix.  Creates and maintains equipment maintenance schedule with departmental mechanic, plant maintenance and sanitation department

• Tracks daily attendance and partners with management to ensure attendance policy is tracked and documentation is completed.

•  Participates, implements and provides leadership with the See’s Rules & Regulations, employee health & wellness, Safety and Food Safety & Quality Assurance programs.

• Serves as back-up to other Fulfillment office functions in both E-commerce and Custom Mix.

• Completes special projects as assigned by management.

•  Responsible for identifying opportunities to enhance technology and innovation that will improve departmental effectiveness.

• All See’s staff must be committed to the company’s core principles and workplace values, including diversity and inclusion.

Minimum Qualifications:

• Minimum 4 years supervisor experience in warehouse (light industrial) environment with high volume seasons and a large seasonal staff.

• Familiarity with warehouse management systems.

• Detail oriented with good organizational, writing, and documentation skills.

• Strong management, communication, motivational, and customer service skills.

• Demonstrated PC Skills in MS Word, Excel, Power Point and UPS manifesting.

• Able to work flexible and extended workdays as required during holiday seasons. 

• Bi-lingual English-Spanish preferred. 

• Proven ability to learn new technologies quickly and manage change efficiently, proactively and in a positive manner. 

The total compensation package for this position may also include other elements, in addition to a full range of generous medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

See's is an EOE
See’s will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable local, state or federal law (including San Francisco Ordinance #131192 and Los Angeles Municipal Code 189.00).