Full Service Specialist - Points North
Minneapolis, MN 55416
About the Job
Points North, the leading software company in the compliance and reporting space, is seeking a highly skilled and detail oriented Full-Service Specialist to join this fast-growing area of our business. This position will be assigned clients to support during the Full-Service lifecycle journey. This role can be remote from anywhere in the United States, with expected quarterly travel to our Headquarters.
Key Responsibilities
Submit reports on behalf of clients based upon contract terms.
Supports implementation of Full-Service customers.
Troubleshoot issues to resolution and directly answer client questions.
Maintain accurate and up-to-date records of work performed.
Perform independent work within Points North applications on behalf of clients at their request.
Respond to client requests via all communication channels including phone and email.
Capture and maintain all support requests, interactions, and communications.
Research and source prevailing wage rates on behalf of clients.
Creates and maintains client-specific process documentation.
Education and Experience
Bachelor’s degree or equivalent industry experience.
3 years previous experience working with data
3 years previous experience in a SaaS client service or product support environment
Required Skills
Strong communication skills, written and verbal, specifically with explaining technical terms in a way that non-technical individuals can understand.
Independent problem solving and troubleshooting skills.
Excellent organizational skills.
Very attentive to detail.
Ability to understand and resolve technical issues related to our software offerings.
Experience communicating and resolving difficult client issues.
Proficiency working with Microsoft Office products.
Preferred Skills
Knowledge of resolving issues with software systems
Experience with payroll and benefit data
Prior payroll or prevailing wage experience
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