Full Stack Technical Lead - Ztek Consulting INC

We are seeking an experienced Full Stack Technical Lead to join our dynamic team specializing in contact center solutions, including agent assist technologies.
The ideal candidate will have strong technical expertise in full-stack development, leadership abilities, and extensive experience with AWS services.
You will be responsible for driving the technical direction of our projects, mentoring team members, and ensuring the delivery of high-quality, scalable software solutions tailored for contact center operations.

Key Responsibilities:

Technical Leadership: Lead the design and implementation of complex web applications and contact center solutions, ensuring best practices in software development, architecture, and performance optimization.

AWS Expertise: Leverage AWS services (e.g., EC2, S3, Lambda, RDS, DynamoDB, Connect) to build scalable, secure, and resilient applications that enhance customer experience in contact centers.

Full Stack Development: Develop and maintain front-end and back-end components using modern frameworks and languages (e.g., Angular.js, Node.js, React, Python, Java, etc.) that support contact center functionalities like call routing, analytics, customer interaction management, and agent assist features.

Agent Assist Solutions: Design and implement AI-driven agent assist tools that empower contact center agents with real-time information, suggestions, and workflow automation to improve customer interactions.

Team Collaboration: Collaborate with cross-functional teams, including product management, design, and QA, to define project requirements and deliverables specifically tailored to contact center operations.

Mentorship: Provide guidance and mentorship to junior developers, fostering a culture of continuous learning and improvement within the team, especially regarding contact center technologies and integrations.

Code Reviews: Conduct code reviews and ensure adherence to coding standards and best practices, particularly in the context of building contact center applications.

DevOps Practices: Implement and promote CI/CD practices, automated testing, and monitoring using tools like AWS Code Pipeline, Jenkins, Docker, and Kubernetes to streamline contact center deployment processes.

Problem Solving: Identify and resolve technical challenges and roadblocks during the software development lifecycle, particularly those related to customer interactions and service delivery.

Documentation: Maintain comprehensive documentation of system architecture, processes, and code, ensuring knowledge sharing within the team and across the organization.

Qualifications:
Education: Bachelor's degree in Computer Science, Engineering, or a related field; Master's degree is a plus.

Experience:
5+ years of experience in full stack development.
2+ years in a technical lead role or similar leadership position.
Extensive experience with AWS services and architecture, particularly in contact center solutions.

Technical Skills:
Proficiency in front-end technologies (HTML, CSS, JavaScript, Angular.js, React, etc.).
Strong back-end development experience (Node.js, Java, Python, etc.).
Knowledge of databases (SQL and NoSQL) and RESTful APIs.
Familiarity with CI/CD tools and practices.
Experience with contact center technologies (e.g., Amazon Connect, Kore.ai, Twilio, etc.) is highly desirable.

Soft Skills:
Strong problem-solving and analytical skills.
Excellent communication and interpersonal skills.
Ability to work in a fast-paced, agile environment.

Preferred Qualifications:
AWS certifications (e.g., AWS Certified Solutions Architect, AWS Certified Developer).
Experience with microservices architecture and cloud-native applications.
Understanding of security best practices in cloud environments.
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ABOUT Ztek:

Website:www.ztekinc.com

Ztek Consulting Inc is a minority- and woman-owned business enterprise that leverages a unique blend of human talent, machine learning algorithms, and artificial intelligence to provide customized talent management solutions for clients. Ztek's diversity-focused hiring models have proven successful, particularly in hiring veterans. The company's veteran-focused hiring and deployment program, Z-V.E.T, matches skilled veterans with clients' needs in various areas.

Disclaimer:

Ztek is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Ztek is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at hrd@ztekinc.com Please indicate the specifics of the assistance needed. Ztek encourages all interested and qualified candidates to apply for employment opportunities. Ztek does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. 1324b.