Full Time Cart Runner II - Festival Foods

ABOUT FESTIVAL FOODS:

At Festival, people are at the top of our list. You’ll see it in everything from our daily interactions to how we treat our guests – even in our extensive associate benefits and programs. Job Summary:

Job Title:                                Cart Runner II

FLSA Status:                          Hourly

Reports To:                           Guest Services Manager

The Cart Runner II is responsible for maintaining outstanding customer service as per Company standards, gathering carts, and safeguarding company assets. Must provide prompt, friendly, reliable service to our customers by properly collecting carts, and by offering accurate location of item information

Guest Services Associates have an opportunity to treat every customer as a guest by creating meaningful and genuine interactions; you’ll see our regular guests choosing their checkout lane based on their favorite cashier, not the line length!

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other aspects of customer service.
• Be friendly, courteous, cooperative, and able to communicate with associates and customers.
• Responsible for maintaining standards according to the Guest Services expectations.
• Performs prompt parcel pick-up service.
• Collects shopping carts from parking lot and surrounding areas and returns carts to store in a variety of weather conditions (snow, ice, extreme heat/cold, rain, etc.).
• Communicate customer requests to management.
• Support and execute superior customer service.
• Perform other duties as assigned.
• Ensure all quality standards are being met, including quantity expectations at 100% by 10 am and 5 pm.
• Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to bag efficiently while maintaining product integrity
• Ability to communicate with associates and customers
• Ability to read, count, and write accurately
• Ability to operate all equipment necessary to perform the job

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands and work environment described below are representative of those that must be met by an associate to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. 

• The associate must possess the ability to stand in place for long periods of time; walk in the store; bend, stoop and lift or push up to 50 lbs on a regular basis.  Requires fine finger and broad manual dexterity, and eye-hand-foot coordination in order to operate equipment. 
• Ability to work varied hours/days, including nights, weekends, and holidays, as needed in all weather conditions

WORK SCHEDULE

The Cart Runner II is an hourly position. The work schedule may include mornings, afternoons, evenings, weekends, and holidays within the individual’s availability

WHY YOU'LL LOVE IT HERE: