Full Time Consumer Reservation Specialist - Onsite at Penske Truck Leasing

Position Summary:

Penske has an exciting opportunity to work as a Consumer Reservations Specialist. In this role you will work with our consumer customers calling from across the country and who are looking for household truck rentals. You will listen to what the customer wants to accomplish. Through careful questioning it will lead to a clear recommendation. The Reservations Specialist will be empathetic and knowledgeable, always sensing the customer’s confidence level resulting in a booked reservation or first call resolution. This is a customer service and sales role, and Penske is committed to providing callers legendary customer service.

Successful individuals for this role will have a positive attitude, strong phone skills, and the ability to multi-task by typing notes on a computer while conversing with customers.

To learn more visit us at https://www.pensketruckrental.com/

Key Requirements:

This position is an onsite role at 2675 Morgantown Road, Reading, Pa 19607. Route 10, Green Hills

Must be available 40 hours per week, our operating hours at 7:00am-12:00am Eastern Time, shifts are typically 8 hours per day as Full-time.

As part of your regular schedule, you will need to work a Saturday or a Sunday. If you want to work both, great!

Training classes are 4 weeks to include facilitator led, e-learning and on the job. Must be able to meet an November 6th start date.

What our Consumer Reservation Specialists say about their job:

Penske is a great experience and can open many doors to anyone entering the workforce, Penske is a great company to work for.

You need to have the ability to adapt and be versatile with each customer conversation. It’s not just about renting trucks it’s about creating that relationship.

You have to be good at numbers while being quick and efficient. In this role you will multi-task and need to remain composed in stressful situations

This is a great company with great incentives for motivation plus monthly commission.

You are supported by a manager, multiple supervisors with a very supportive team environment. I am not micromanaged.

Your call approach can be your own and still be in line with Penske goals. There is no scripting.

Major Responsibilities:

Take inbound calls and sell Penske truck rental services to customers.

Handle high volume of calls daily, logging customer information, rental quotes, and notes in required systems.

Place follow-up calls on qualified leads.

Collaborate with Penske field locations, district offices, and management.

Resolve or escalate customer service issues.

Meet performance metrics for call quality standards and revenue goals.

Regularly meet with Supervisor to review results, progress towards goals and key metrics

Various duties as assigned to support the efficient operation of the call center.

Qualifications:

High school diploma or equivalent required, and associate or bachelor’s degree preferred.

Prior work experience with customer interactions over the phone or in person highly preferred

Strong communication skills, verbally over the phone demonstrating enthusiasm, great voice, tone, and empathy. Bilingual Spanish verbal and written communication a plus.

Ability to communicate effectively and timely via the different methods of communication (Teams, Email, Nice Platform, etc.)

Ability to troubleshoot technical challenges and navigate systems independently.

Ability to type, listen and think of an appropriate solution to your customer's needs all while keeping up a lively verbal exchange.

Successfully follow a sales strategy to overcome customer objections and maximize revenue.

Basic math, logic, geography, and problem-solving skills as well as the ability to follow specific instructions are also required.

Self-motivated with the ability to work independently and manage time efficiently to meet or exceed customer needs.

Associates will have the opportunity to receive and share regular feedback from their supervisor and will collaborate with their supervisor to integrate this feedback into their work.

Regular, predictable, full attendance is an essential function of the job.

Willingness to work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required.

Physical Requirements:

-The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

-The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines.

-While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg.

-Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.

Penske is an Equal Opportunity Employer.

Job Category: Sales/Customer Service

Job Family: Customer Experience

Address: 100 Gundy Drive

Primary Location: US-PA-Reading

Employer: Penske Truck Leasing Co., L.P.

Req ID: 2412676

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