Full Time Customer Assistance Representative Sr. at Enterprise Honolulu Airport - Enterprise Holdings

Overview

Enterprise Mobility at the Honolulu Airport (96819) location has an excellent opportunity for a Full Time Customer Assistance Representative Sr.

Shift: 40 hours a week 2:30pm-11pm which may include weekends, and holidays

Rate of pay $18.61/hour

The Customer Service Representative will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The representative will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location. This role is available as regular full time which include the following benefits: 

• Time Away from Work (paid time off) 

• Employee discount 

• Retirement savings plan including 401k with match and profit sharing 

• Health Insurance 

• Life Insurance 

• Dental Insurance 

• Vision Insurance 

• Training and development 

As you are considering a position with Enterprise Mobility, we invite you to learn more about our business. Today – and every day – the safety and wellbeing of employees, customers and the communities we serve is our top priority.  

Responsibilities

• Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors 

• Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned 

• Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone 

• Meet and greet customers in a friendly and timely manner 

• Provide directions and general assistance 

• Assist to assess condition of rental upon return 

• Process returns, check-ins and exit kiosk transactions 

• Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed 

• Understand and communicate rental terms and conditions, vehicle features and other services  

• May sell optional protection products, upgrades, fuel options and other additional equipment 

• Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance  

• Clean vehicle interior and exterior by hand or by operating washing equipment when needed 

• Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing 

• Perform miscellaneous and backup duties job-related duties as assigned 

Equal Opportunity Employer/Disability/Veterans 

Qualifications

• Must be at least 18 years old 

• Must have a valid driver’s license with no more than 3 moving violations and/or at-fault accidents on driving record in the past 3 years 

• No drug or alcohol related conviction on driving record in the past 5 years 

• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future 
• Apart from religious observation, must be able to work 40 hours per week, 2:30pm-11pm which may include weekends, and holidays