Full Time Customer Service Representative at Lake Elmo Bank

Lake Elmo Bank, an independent community bank in the east metro Twin Cities area, has an immediate opening for a Full-Time Customer Service Representative located at our Lake Elmo, MN office.

Hours: 8 a.m.-5 p.m. Monday-Friday; Rotating Saturdays 8:45 a.m. to 12 p.m.

Benefits Include: Medical, Dental, Vision; Bank paid Life Insurance, Short Term Disability and Long Term Disability; Float time, vacation and sick time; 401(k); Employee Stock Ownership Plan.

Qualifications

• High school diploma or GED.
• At least one year of customer service related experience required.

Primary Objective of the Position:

The vast majority of Bank customers hold deposit and loan accounts. Deposits represent our primary source of funds. We continually face strong competition for deposit and loan accounts both from other banks and from nonbank investment firms. In order to retain and grow our customer base, we strive to provide personal service second to none.

The Customer Service Representative is an essential link in outstanding service to customers. This individual works with Bank customers, primarily by telephone, to respond to inquiries, execute transactions, and resolve problems.

Responsibilities

• Handles customer inquiries and executes requested transactions effectively and efficiently, while consistently portraying an image of friendliness, courtesy, and professionalism.
• Fully understands and consistently follows applicable policies and procedures in executing transactions and responding to inquiries; involves co-workers when appropriate.
• Fully understands all traditional and electronic Bank products, effectively explains products to customers, problem solves with all products and makes appropriate referrals to co-works when necessary.
• Works effectively with customers who dispute Bank policies, to maintain goodwill, while also adhering to policies and ensuring profitable relationships.
• Works with customers seeking to close accounts or change account type; where possible, works to retain the customer; where necessary, handles closing of the account.
• As a member of the Retail Banking Group, actively identifies customer needs and preferences and communicates observations to group.

AA/EOE