Full Time Customer Service Representative - Primary Location

Join the JM Allstate Agency, a thriving and community-focused insurance agency located in North Greece, New York. As a Full-Time Customer Service Representative, you will be the face of our agency, directly engaging with our valued clients and ensuring their needs are met with enthusiasm and care. Our commitment to outstanding customer service is at the forefront of everything we do, and we are looking for passionate individuals to be a part of this journey. In this role, you will assist clients with inquiries, provide detailed information about our insurance products, and ensure they feel supported and valued. We believe in nurturing strong relationships through positivity and inviting communication, and you will play a key role in fostering this environment. If you are ready to make a difference and are eager to provide unparalleled service, the JM Allstate Agency welcomes you!

Salary Range: $18.00 - $24.00 per hour

Hourly Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Life Insurance

Vision Insurance

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Evenings Off

Responsibilities

Client Interaction: Provide excellent service to customers through in-person consultations and telephone communications.Issue Resolution: Address customer inquiries effectively and resolve any issues promptly to ensure customer satisfaction.Product Knowledge: Stay informed about all products and services to provide accurate information to customers.Account Management: Assist customers in managing their accounts, including changes to policies and claims processing.Sales Support: Identify opportunities to upsell or cross-sell products that align with customers' needs.Feedback Collection: Gather customer feedback to help improve service quality and product offerings.

Experience: Prior experience in a customer service role is preferred.

Communication Skills: Strong verbal and written communication skills.

Customer-Focused: A genuine dedication to providing exceptional service.

Problem-Solving: Ability to think quickly and resolve issues with a positive attitude.

Team Player: Willingness to collaborate and support team goals.

Adaptability: Comfortable working in a fast-paced environment.

Property & Casualty insurance license is required in order to start - paid training for the class is offered

Strong work ethic and leadership skills.

Be capable of handling customer rejection.

Must be able to pass the required NYS background check including financial services background check