Full-Time Customer Support & Operations Representative (Nights & Weekends) - Resla

Job Summary:

As a  full-time Customer Support Representative on the night/weekends rotation, you will be the first point of contact for our customers, providing professional and friendly service. This role involves managing reservations, addressing customer inquiries, resolving issues, and ensuring a seamless rental experience. This will be a hybrid role with work from home & office opportunity. 

Key Responsibilities:

• Process car rental transactions and reservations efficiently.
• Provide accurate information about rental rates, services, and vehicle availability.
• Handle customer inquiries and complaints with empathy and professionalism, ensuring issues are resolved promptly.
• Maintain accurate records of rental transactions and customer interactions.
• Address customer inquiries and concerns promptly via phone, email, or chat in a friendly and professional manner.
• Troubleshoot and resolve customer issues or complaints to ensure customer satisfaction.
• Maintain in-depth knowledge of our products and services to assist customers effectively.
• Handle billing inquiries, process payments, and provide billing-related assistance.
• Gather customer feedback to identify areas for improvement and report it to Leadership.
• Identify process improvement opportunities and collaborate with the fleet operations team/leadership to implement changes.
• Coordinate with businesses for receiving cars.
• Coordinate with VIP clients.
• Ensure compliance with company policies and procedures.

Requirements:

• High school diploma or equivalent.
• Previous experience in customer service, preferably in the car rental or hospitality industry.
• Excellent communication and interpersonal skills.
• Ability to work independently and handle responsibilities during night shifts.
• Basic computer skills and proficiency in using reservation systems.
• A valid driver's license with a clean driving record.
• Flexibility to work nights, weekends, and holidays as required.
• Strong problem-solving skills and the ability to adapt to changing situations.

What We Offer:

• Competitive salary with night shift differential.
• Comprehensive training program to set you up for success.
• A supportive and dynamic team environment.
• Employee discounts on car rentals and services.
• Office campus provides free gym access 24/7

Physical Demands and Work Environment 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.