Full time / Part Time Front Desk Agent - DELTA HOTELS BY MARRIOTT RACINE

Here at Maverick Hotels and Restaurants we strongly believe that we are all created equal and possess differing gifts that can be brought together to create fire!  

Come join our dynamic team as Front Desk Agent at Delta Hotels By Marriott, Racine WI.

The Front Office / Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in and checkout and throughout their stay, in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

The ideal candidate will:

• Have one year of hotel, customer service and/or sales experience. * Special consideration will be given to those who exhibit a proven track record of exemplary customer service/sales performance in other business fields with strong leadership abilities, excellent oral and written communication skills, proficient computer skills to include Word, Excel, Adobe and guest, and employee-centric management practices.*
• Be incredibly friendly, customer-centric, love to smile and have knowledge of the local area.
• Have good computer skills and brand POS experience.
• Register guests into the hotel in a prompt and courteous manner using up-selling techniques to maximize room rates; prepares for group check-ins, check-outs, and VIP arrivals. Greets, registers, and assigns rooms to guests. Answers phone in a prompt, efficient, and friendly manner.
• Respond quickly to guest requests or complaints in a friendly manner and appropriate action is taken. Follows up to ensure guest satisfaction. Uses creative reasoning to overcome guest objections and concerns and to ensure 100% satisfaction.
• Completes daily paperwork to include cashing out, documenting all adjustments, miscellaneous postings, paid-outs, charges, and check-outs.
• Assists with sales and marketing efforts as directed by the Director of Sales and General Manager.
• Provides a professional image at all times through appearance and dress.
• Note: Other duties as assigned by supervisor or management