Fun Express Inside Account Representative - Oriental Trading Company

As our Fun Express Inside Account Representative, you will make outbound calls to existing and potential Fun Express customers in a professional manner to increase the revenue and profitability of Fun Express while maintaining a high level of customer satisfaction.

Position requires in-person training for a minimum of 3 months. 

Principal Duties and Responsibilities

Essential Functions

1. Manages accounts (typically accounts/customer up to $10,000 in annual revenue/managing a customer base of over $10MM in annual sales)
2. Continually analyzes market and sales data to implement appropriate sales strategies to expand business with those customers
3. Develops and implements customer sales programs to maximize sales and profitability
4. Creates client specific sales strategies that will be presented to existing and prospective customers through outbound calls
5. Assists Management team, as needed to maximize revenue
6. Provides key reporting on monthly basis to include but not limited to; Revenue Forecasts, Account Reviews and Activity Reports
7. Assists customers in the resolution of problems, educates them on programs and products, and ensures customer satisfaction
8. Conducts follow-up after trade shows for all customer and new prospect needs, including, but not limited to, sample mailings, follow-up letters and phone calls to close sales from programs, products and relationships that were presented and/or generated at each trade show
9. Develops and maintains knowledge of competition, pricing, strategies, handling of customer needs and problem resolution
10. Develop and maintain knowledge of competition’s primary products and markets to analyze impacts on Fun Express’ business in competitive markets
11. Ensures that individual orders are correctly filled to the customer’s satisfaction by making product recommendations based on customer’s needs or restraints and following through to order execution
12. Maintains regular and predictable attendance
13. Abides by all policies and procedures of Fun Express and Oriental Trading Company
14. Must be able to attend face to face meetings on short or little advance notice
15. Work requires in-person collaboration among colleagues and contractors

Marginal Functions

1. Performs other related duties and projects as assigned

Here’s what you need to join the fun:

Knowledge, Skills, and Abilities

• Ability to communicate effectively both verbally and in written form
• Ability to operate a PC and various software programs with knowledge of windows applications including but not limited to Word and Excel
• Strong organizational skills
• Ability to handle customers in a professional and courteous manner
• Ability to travel on very rare occasion
• Ability to perform job in a safe manner

Education

• Associate's Degree in Business, Marketing or related field or equivalent education and experience preferred

Experience

• Requires 6-12 months outbound telephone experience
• Prefer a minimum of 12 months sales experience  

• Intermediate level knowledge of Microsoft Office  

Join us at Oriental Trading, a Berkshire Hathaway Company, where fun means business! 

Oriental Trading Company(www.orientaltrading.com),is the nation’s largest direct retailer of value-priced party supplies, arts and crafts, toys and novelties, and a leading provider of teaching supplies and affordable home décor and giftware. Founded in 1932 by a Japanese American, the Oriental Trading history of fun spans the better part of the last century. Today, Oriental Trading offers more than 60,000 products to individuals, teachers, schools, churches, businesses and nonprofits. With a corporate vision to “Make Life More Fun,” Oriental Trading (a Berkshire Hathaway company) spreads joy and smiles to millions each year through a robust family of brands; Oriental Trading,Fun Express,MindWare,SmileMakers,Morris Costumes and halloweenexpress.com.

EOE