Function Analyst - Airitos

Function Analyst:

Functional Analysts are responsible for; understanding the requirements of users; understanding requirements for team/domain specific systems; performing technical system and data analysis; developing specifications, representing both user interface and data interface requirements; interfacing with the vendor on technical issues, providing input into technical designs; and assisting with the configuration of team/domain specific applications

- 3–6-month CTH
- Hybrid- on site 2-3 days

Job Description: 

• Analyzes and delivers complex cross-functional business requirements and process flows.
• Performs gap analysis between as-is and to-be processes and makes recommendations on areas for continual process improvement.
• Executes and leads the development of technical specifications by collaborating with technical and non-technical teams, translating functional designs into technical designs, validating macro designs, and reviewing micro designs.
• Performs systems and data analysis on applications to understand functional design requirements determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
• Manages, defines, drives, executes as needed, the implementation of configurations across applications and interfaces.
• Participates in the development of deployment and release work plan tasks within a phase.
• Performs implementation and configuration of Reply LEA and MAO systems, ensuring alignment with confirmed priority, business requirements, and team objectives.
• Designs, develops, configures, and test reports using Manhattan SCI.
• Collaborates with stakeholders to gather, analyze, and document business requirements and translate them into technical requirements and/or functional specifications.
• Assists the QA resources in designing Test Plans and executing Test Cases to ensure the system meets the functionality and/or performance expectations.
• Provides expert-level support and troubleshooting for Reply LEA, MAO, and Manhattan SCI-related issues by taking appropriate actions to prevent, investigate, and resolve system and/or process problems.
• Supports the Product Management team in communicating with peers, vendors, business stakeholders, and management to understand clear scope for all requests.
• Develops, maintains, and shares knowledge assets to drive faster issue resolutions, efficiency, and continuous improvement.
• Collaborates with appropriate business and IT teams to determine root cause and problem identification, and as appropriate, enhancement identification for future development work.
• Ensures timely, clear communication regarding high-priority issues with the appropriate stakeholders.
• Identifies, documents, coordinates, and tracks resolution progress and incident/problem trends in relation to vendor services, ensuring vendor’s contractual compliance.
• Collaborates with external teams to ensure alignments on priorities, development tasks, testing execution, and deployment activities.
• Develops and delivers training materials, SOP, knowledge-sharing sessions, and feature demo to end-users.
• Mentors and guides junior Analysts and team members to foster a culture of continuous learning and improvement.
• Monitors system performance and identifies opportunities for optimization, enhancement, and performance improvement.
• Documents and manages risks, issues, assumptions, and constraints impacting delivery efforts.
• Develops and coordinates operational controls, and associated metrics to measure success.
• Participates in periodic audits for solutions, planning, and delivery functions.
• Stays current with industry trends and best practices related to Reply LEA, MAO, Manhattan SCI, and related technologies.
• Regular and reliable workplace attendance at your assigned location.
• Ability to operate vehicles, equipment, or machinery. (Computer, phone, printer, copier, fax)

Experience & Certifications:
Required:

• 3 years’ experience working with Reply LEA, MAO, or similar Supply Chain/Warehouse Management systems.
• 3 years’ experience developing reports using Manhattan SCI, IBM Cognos Analytics, or similar BI/Analytics/Reporting platforms.
• Proven track record of successfully implementing and configuring Warehouse Management and BOPIS solutions in a complex business environment.
• Strong analytical and problem-solving skills, with the ability to think strategically, drive solutions, and effectively negotiate with vendors/other teams to create a mutually beneficial solution.
• Ability to collect, organize, analyze, and disseminate information with attention to detail and accuracy.
• Detail-oriented and strong problem-solving skills, with the ability to analyze a situation for potential future problems.
• Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams.
• Ability to quickly learn new technology; dedication to developing deep knowledge of available data and data tools, while managing multiple efforts.
• Resourceful, self-motivated, and accountable team player with a constructive mindset.
• Ability to support off-hours work as required, including weekends, holidays, and 24/7 on-call responsibilities on a rotational basis.
• Ability to travel domestically and internationally up to 50%.

Recommended:

• Bachelor’s degree in computer science, Information Technology, Business, or a related field.
• Familiarity with working with vendors under a SaaS model.
• Familiarity with our company business areas from an IT perspective.
• Experience with service and project management tools ServiceNow, Jira, or similar tools.
• Successful internal candidates will have spent one year or more on their current team.

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