Functional Requirements Analyst (Hybrid) - Oxley Enterprises®, Inc.

The following states/districts are excluded from this job ad: AK, CA, CO, CT, DC, HI, IL, LA, MA, MN, MO, NE, NV, NH, NJ, NM, NY, ND, OR, PR, RI, VT, WA, WY

Location: Hybrid, meetings on site in DC as needed.

Are you skilled at translating complex, technical processes into clear, actionable requirements? We're seeking a Functional Requirements Analyst to spearhead the gathering and documentation of technical and process requirements for our human resources solutions. If you're eager to drive impactful solutions within the U.S. Agency for International Development (USAID), we'd love to connect with you!

Position Description: The Functional Requirements Analyst is responsible for gathering and documenting technical and process requirements for human resources solutions.

Minimum/General Experience: 4 years of experience with functional requirements

Minimum Education: Bachelors' Degree in business or similar concentration

Essential Skills/Qualifications:

• Excellent experience with data gathering and technical analysis (e.g., reviewing and documenting existing processes and collecting process data)
• Excellent experience with redesigning processes, gathering requirements, and implementing process improvements
• Excellent experience utilizing software/applications (e.g., ServiceNow) to gather and document requirements
• Excellent knowledge of ServiceNow's functionality and ability to understand how ServiceNow's functionality can be used to meet client needs
• Above average experience with Agile methodology to define scope, gather requirements, and collaborate with technology developers
• Excellent ability to prepare and present information in a concise and coherent manner
• Excellent ability to engage with clients
• Strong analytical and problem-solving skills
• Excellent ability to collaborate and communicate across teams
• Excellent organizational skills
• Strong oral and written communication skills
• Strong leadership and interpersonal skills
• Understanding of case management and how a Human Resources (HR) Service Center runs/operating model design capabilities (preferred)

Security: Ability to obtain/maintain a Federal Civilian Public Trust

• U.S. Citizenship or Permanent Resident that has lived in the United States for at least 3 years

Federal Civilian Public Trust Consists of a review of up to but not limited to:

• Covers 5-10 year period and in some instances lifetime events
• OPM Security Investigations Index (SII)
• DOD Defense Central Investigations Index (DCII)
• National Agency Check (NAC) records
• FBI name check
• FBI fingerprint check
• Credit report check
• Written inquiries to previous employers and references listed on the application for employment
• Potential interviews with the subject, spouse, neighbors, supervisor, coworkers
• Law enforcement check
• Court records check
• Education check- Attendance and Degrees

Tasks/activities include, but are not limited to:

• Develop, document, and redesign processes
• Gather and document requirements for ServiceNow HR solutions following Agile methodology
• Draft, plan, and execute actions for change management procedures
• Collaborate, identify dependencies/intersections, and align stakeholders
• Draft presentations to communicate plans, designs, and analysis of outcomes to client
• Provide status of solutions and identify risks to ensure all parties receive communications when needed
• Work collaboratively with the functional team and other engagement technical team members to clarify functional requirements

Oxley Enterprises®, Inc. is a certified service-disabled veteran-owned (SDVOSB), economic disadvantaged woman-owned (EDWOSB), Small Business Administration Certified 8(a), and small disadvantaged business (SDB) that has 25 years of experience building and delivering quality IT systems and programs. Oxley is ranked in the INC 5000 for 2016, 2017, 2018, 2021, and 2023. Oxley is a 2019, 2020, 2021, 2022, and 2023 Department of Labor HIRE Vets Medallion Award Winner. Oxley is Virginia Values Veterans certified.

Oxley Enterprises®, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

If you require a reasonable accommodation to apply for a position at Oxley Enterprises, Inc., please send an email to our Human Resources Department at: careers@oxleyenterprises.com with the following information:

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