g - Eclaro
Lawrenceville, NJ 08648
About the Job
Desktop Support Engineer
Job Number: 24-02710
Job Number: 24-02710
Be part of a company that delivers life-changing healthcare solutions. ECLARO is looking for a Desktop Support Engineer for our client in Lawrenceville, NJ.
ECLARO’s client is a leader in the Biopharmaceutical Industry, providing quality, innovative, and affordable medicines that make a difference in the lives of patients all over the world. If you’re up to the challenge, then take a chance at this rewarding opportunity!
Position Overview:
- This role will be to assist IT Site Services with their depot operations at the Lawrenceville site.
- The depot operations provide IT support and devices to our Field Salesforce.
- Includes processing orders for new hires, incidents, & retrievals.
- Keeping track of inventory and inventory management by keeping records updated within the Asset database.
- Using FedEx portal to process shipping labels, unpacking, and packing boxes.
- Provide tier1/tier2 remote support via teams or phone.
Responsibilities:
- Process ServiceNow orders for new hires, incidents, and device retrievals for the US Commercial field sales organization.
- Perform device staging, technical troubleshooting, and repairs.
- Maintain accurate inventory of all supported assets in stock.
- Provide IT support for hardware and software issues, by working directly with clients as well as collaborating closely with the Client IT Service Desk.
- Manage the return and distribution of IT devices.
- Create and maintain accurate knowledge base articles related to the depot operations.
Qualifications:
- IT Technical School degree or certification
- 1 to 3 years of experience in IT support for desktops, laptops, or iPad devices.
- Experience with ServiceNow, Windows, and Mac preferred.
- Communication: The ability to communicate clearly, respectfully, and effectively.
- Inventory management: The ability to track, organize, and optimize stock levels and locations.
- Organizational and time management skills: The ability to lead, direct, and coordinate operations.
If hired, you will enjoy the following ECLARO Benefits:
- 401k Retirement Savings Plan administered by Merrill Lynch
- Commuter Check Pretax Commuter Benefits
- Eligibility to purchase Medical, Dental & Vision Insurance through ECLARO
If interested, you may contact:
Sofia Dela Torre
Sofia.DelaTorre@eclaro.com
(332) 206-0779
Equal Opportunity Employer: ECLARO values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
Source : Eclaro