GA - DBHDD - IT Technical Support Specialist - Expedite Technology Solutions
Milledgeville, GA 31062
About the Job
Short Description:
Under broad supervision, provides management information system user support on a continuing basis either by phone or site visit. Troubleshoots end-user problems. Analyzes & designs software modifications to meet users' needs.
Complete Description:
IT
Technical Support Specialist
This support person will oversee IT systems and assets,
assist with upgrades and fixes, and provide training and support as needed. The
ideal candidate will have extensive knowledge of computer hardware and software,
network maintenance, and industry trends to keep us on the cutting edge.
Engaging with employees throughout the company, the IT support person will have
an immediate impact on the efficiency of our operations and overall growth.
Objectives of this role
Maintain
essential IT operations, including operating systems, security tools,
applications, servers, email systems, laptops, desktops, software, and
hardware
Handle
business-critical IT tasks and system improvements
Enable
faster and smarter business processes and employee productivity
Research
and evaluate emerging technologies, hardware, and software
Serve
as the subject-matter expert supporting Windows, and widely used software
and applications, such as Microsoft and Adobe.
Responsibilities
Install,
configure, and support workstation software, hardware, printers, and
phones
Analyze
staff needs, identify vulnerabilities, and boost efficiency and accuracy
Execute
systems and network design, documentation, implementation, testing, and
administration, and ensure components meet business needs and work
together seamlessly
Implement
applications and software upgrades and troubleshoot any performance issues
Train
employees in using software and hardware, and provide technical support
when needed
Required skills and qualifications
Knowledge
of troubleshooting MS Office 365, VPN, Adobe, McAfee, LogMeIn, encryption, etc.
Ability
to troubleshoot computer peripheral devices: printers, scanners, MDF, monitors,
keyboard, mice etc.
Experienced
in troubleshoot issues on end user computing devices, including desktops,
laptops, and Surface Pros.
History
of working in an Active Directory domain environment
Proficient
at software installs and troubleshooting
Some
networking knowledge, along with the ability to troubleshoot network issues
from the command line.
Under broad supervision, provides management information system user support on a continuing basis either by phone or site visit. Troubleshoots end-user problems. Analyzes & designs software modifications to meet users' needs.
Complete Description:
IT
Technical Support Specialist
This support person will oversee IT systems and assets,
assist with upgrades and fixes, and provide training and support as needed. The
ideal candidate will have extensive knowledge of computer hardware and software,
network maintenance, and industry trends to keep us on the cutting edge.
Engaging with employees throughout the company, the IT support person will have
an immediate impact on the efficiency of our operations and overall growth.
Objectives of this role
Maintain
essential IT operations, including operating systems, security tools,
applications, servers, email systems, laptops, desktops, software, and
hardware
Handle
business-critical IT tasks and system improvements
Enable
faster and smarter business processes and employee productivity
Research
and evaluate emerging technologies, hardware, and software
Serve
as the subject-matter expert supporting Windows, and widely used software
and applications, such as Microsoft and Adobe.
Responsibilities
Install,
configure, and support workstation software, hardware, printers, and
phones
Analyze
staff needs, identify vulnerabilities, and boost efficiency and accuracy
Execute
systems and network design, documentation, implementation, testing, and
administration, and ensure components meet business needs and work
together seamlessly
Implement
applications and software upgrades and troubleshoot any performance issues
Train
employees in using software and hardware, and provide technical support
when needed
Required skills and qualifications
Knowledge
of troubleshooting MS Office 365, VPN, Adobe, McAfee, LogMeIn, encryption, etc.
Ability
to troubleshoot computer peripheral devices: printers, scanners, MDF, monitors,
keyboard, mice etc.
Experienced
in troubleshoot issues on end user computing devices, including desktops,
laptops, and Surface Pros.
History
of working in an Active Directory domain environment
Proficient
at software installs and troubleshooting
Some
networking knowledge, along with the ability to troubleshoot network issues
from the command line.
Source : Expedite Technology Solutions
