Gainsight PX Data Analyst - Incident IQ
Atlanta, GA
About the Job
Company Overview
Atlanta-based, Incident IQ is a SaaS service management platform built exclusively for K-12 schools that is transforming K-12 workflows including IT asset management, help desk ticketing, facilities maintenance solutions, Human Resources service delivery, and more. Our mission is to revolutionize how school districts manage operational support activities to better serve students and drive instructional efficiencies. Incident IQ is a dynamic, fast-growing company focusing on providing innovative cloud-based software. The Incident IQ platform has been rapidly adopted by K-12 school districts. Today, millions of students and teachers in districts across the U.S. rely on the IncidentIQ platform to manage and deliver mission-critical services.
Since the company's founding, Incident IQ has built a culture focused on customer success and product leadership; we are passionate about helping school districts achieve operational efficiency. Incident IQ's environment is inclusive and transparent, and our team members are respected and valued contributors who consistently exhibit openness, integrity, collaboration, enthusiasm, and effort.
Gainsight PX Data Analyst Overview:
Incident IQ is seeking a skilled Gainsight PX Data Analyst to join our Product team. The ideal candidate will be responsible for leveraging the Gainsight Product Experience (PX) platform to analyze user behavior, monitor product usage, and provide actionable insights to improve user engagement and drive product adoption. As a key member of the product team, you will collaborate closely with product managers, customer success teams, and marketing to ensure data-driven decisions enhance the overall user experience and optimize product performance.
Gainsight PX Data Analyst Responsibilities:
- Data Analysis & Reporting: Use Gainsight PX to track and analyze user behavior, product usage, and engagement metrics. Build and maintain dashboards to provide real-time visibility into key performance indicators (KPIs).
- User Journey Insights: Identify patterns in user interactions with our product to highlight friction points, feature adoption, and opportunities for improvement.
- Segmentation & Targeting: Create user segments based on behavioral data, product usage, and customer lifecycle stages to help personalize user experiences and drive targeted interventions.
- Collaboration with Product Teams: Work closely with product managers to translate data into actionable insights that inform feature development, product enhancements, and roadmaps.
- Product Adoption Monitoring: Track user engagement and feature adoption to identify success stories, as well as areas needing attention. Create strategies to improve product adoption and retention rates.
- Stakeholder Communication: Present insights and recommendations to cross-functional teams, including product, customer success, and marketing, to help drive product improvements and customer satisfaction.
- A/B Testing & Experimentation: Develop and analyze A/B tests to evaluate the effectiveness of product changes and user experiences.
- Data Integrity & Governance: Ensure data quality, consistency, and accuracy within Gainsight PX, troubleshooting any data discrepancies or issues.
Gainsight PX Data Analyst Requirements:
- Bachelor's degree in Data Science, Computer Science, Statistics, Business, or a related field.
- 2+ years of experience in data analytics, preferably within SaaS or technology companies.
- Hands-on experience with Gainsight PX or similar product analytics platforms.
- Strong understanding of user behavior analysis, product engagement metrics, and customer lifecycle management.
- Proficient in SQL and data visualization tools (e.g., Tableau, Power BI).
- Basic knowledge of HTML, CSS, and JavaScript coding languages.
- Excellent communication and presentation skills, with the ability to convey complex insights to non-technical stakeholders.
- Ability to work independently and as part of a cross-functional team in a fast-paced environment.
- Experience working with customer success and marketing teams to align data-driven strategies with business goals.
- Familiarity with A/B testing methodologies and experiment analysis.
- Knowledge of data governance best practices and ensuring data integrity.
What makes Incident IQ different:
- We facilitate whole-person growth where employees can develop personally as well as professionally.
- We offer an energetic and collaborative environment; everyone's opinion matters!
- We produce software that empowers K-12 schools to run efficiently, allowing for a better classroom experience for students to THRIVE!
- We provide excellent work/life balance. Two amazing offices - a Downtown Atlanta office location and one at Halcyon in Alpharetta!
Incident IQ offers a competitive salary based on experience with a benefits package for full-time employees that includes medical, dental, vision, life insurance, 401k match, and paid-time off (PTO).
Incident IQ is an Equal Opportunity Employer
