Gas Account Manager II - The East Ohio Gas Company

Posting End Date:
November 04, 2024

Employee Type:
Regular-Full time

Union/Non:
This is a non-union position

We are hiring a Gas Account Manager II who will be responsible for business growth through the expansion of business opportunities for Enbridge Gas Ohio. The Gas Account Manager will serve as the primary contact for EGO's new residential, small, and medium industrial and commercial customers, builders, and developers. In addition, they will also serve as the primary department contact for interdepartmental communications and activities.

The primary responsibility of this role is to ensure that a wide range of technical, company procedures and practices, and customer service are met successfully and efficiently day-in and day-out and oversee the coordination of work processes to complete service line projects and/or main line extensions. It requires a broad understanding of both business and technical aspects to resolve issues, manage projects, and identify opportunities, while maintaining strong awareness of how decisions impact various stakeholders.

Are you interested? Apply today!!

Here's what you will do:

• Manage the department's customer information databases and all project coordination and tracking in Enbridge Gas Ohio's systems.
  
• Ensure accurate project cost forecasting.
  
• Prepare cost analyses, project quotes, letters, and agreements based on regulatory and company requirements, and presents them to customers.
  
• Coordinate to successfully meet company and customer requirements and deadlines.
  
• Create an excellent internal and external customer experience. Offers prompt resolution for open items and challenges.
  
• Prioritize safety in all activities.
  
• Establish and maintain appropriate business relationships and communication channels with internal and external customers and business partners.
  
• Meet or exceed compliance deadlines, assigned goals and expectations.
  
• Coordinate the design, planning and construction of residential, commercial, and light industrial main line extension and service line projects.
  
• Manage multiple-level professional interactions with internal and external customers and business partners in a prompt manner.
  
• Use appropriate sales and problem-solving practices to gain acceptance from customers and business partners.
  
• Find successful problem resolution for customer and company.
  
• Communicate vital information effectively to supervisor and appropriate organizational units; increase customer and business partner satisfaction.
  
• Perform other duties as requested or assigned.
  
• May be assigned to special projects such as process improvement efforts, training, lead presentations on behalf of New Customer Additions, provide technical expertise to assist teammates in resolving project challenges, and other assignments/duties as requested or assigned.
  
  
  Who you are :
  
  You have:
  
  • 6+ years of directly related experience and a related Bachelor's degree OR 8+ years of directly related experience and a related Associates degree OR 10+ years of directly related experience with a High School diploma/GED.
    
  • Proficient understanding of distribution, gathering, and transmission natural gas system operations, SOP's, company practices, company tariff requirements, vendor contracts.
    
  • High level of interpersonal communication and listening skills required to independently influence and motivate internal and external stakeholders.
    
  • Expert level experience in project analysis, planning, decision making, coordination, and implementation.
    
  • Comprehensive understanding of general business operations and financial processes.
    
    You are:
    
    • Skilled in competitive intelligence including energy and business strategies and ability to develop counter strategies.
      
    • Proficient computer application skills.
      
    • Proficient written/oral communication and presentation skills.
      
      You can:
      
      • Take ownership of customer relationships.
        
      • Commit to quality customer service consistent with EGO's values.
        
      • Positively work in, and support, a team environment.
        
      • Successfully manage multiple activities, resources, and time.
        
      • Establish and maintain appropriate business relationships and communication channels with all internal and key external customers.
        
      • Develop innovative solutions to customer problems.
        
      • Identify and pursue revenue growth opportunities.
        
      • Ensure business activities are conducted ethically and within Legal and Regulatory guidelines.
        
        
        Working Conditions:
        
        • Typical office environment with up to 50% domestic travel.
          
          
          Enbridge Gas Ohio provides competitive workplace programs that differentiate us and offer flexibility to our team members. Enbridge's FlexWork (Hybrid Work Model) offers eligible employees the opportunity to work variable daily schedules with a flexible start and end time, to opt for a compressed workweek schedule, or the option to work from home two days a week. Role requirements determine your eligibility for each option. #LH-Hybrid
          
          #joinourteam
          
          Physical Requirements include but are not limited to:
          
          Grasping, kneeling, light - moderate lifting (objects up to 20 pounds), reaching above shoulder, repetitive motion, typing, sitting, standing, visual requirement (able to see screens, detect color coding, read fine print), hearing requirement and the ability to sit at a computer for long periods of time.
          
          Mental Requirements (Both Field & Office) include but are not limited to:
          
          Ability to: understand, remember and apply oral and/or written instructions or other information, understand complex problems and collaborate/explore alternative solutions, organize thoughts and ideas into understandable terminology, organize and prioritize work schedule on a short-term basis, make decisions which have moderate impact on the immediate work unit and monitor impact outside this area, understand and follow basic instructions and guidelines, complete routine forms, compose letters, outlines, memoranda and basic reports and communicate with individuals via telephone.
          
          Company paid international relocation assistance is not offered for this role.
          
          Diversity and inclusion are important to us. Enbridge is an Equal Opportunity and Affirmative Action Employer .We are committed to providing employment opportunities to all qualified individuals, without regard to age, race, color, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous/Native American status, or disability. Applicants with disabilities can request accessible formats, communication supports, or other accessibility assistance by contacting careers@enbridge.com .
          
          Information For Applicants:
          
          • Applications can be submitted via our online recruiting system only.
          • We appreciate your interest in working with us; however, only those applicants selected for interviews will be contacted.
          • Final candidates for this position may be required to undergo a security screening, including a criminal records check.
            
            To learn more about us, visit www.enbridge.com