Gatekeeper - Paradise Coast Sports Complex - The Sports Facilities Companies

GATEKEEPER - Paradise Coast Sports Complex

Sports Facilities Management, LLC

LOCATION: Naples, FL

DEPARTMENT: EVENT OPERATIONS

REPORTS TO: EVENT/TOURNAMENT MANAGER

STATUS: PART-TIME

ABOUT THE COMPANY:

Paradise Coast Sports Complex is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of Naples, FL. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth.

Paradise Coast Sports Complex is a member of The Sports Facilities Companies (SFC) and is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun.

SFC was awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.

POSITION SUMMARY:

The Gatekeeper Team Member is responsible for maintaining the overall vehicle and pedestrian ingress and egress flow of the facility. The Gatekeeper Team Member will be responsible for monitoring guest behavior at the facility entry and exit points, addressing guest compliance with facility food and beverage policies as well as collecting payments and issuing tickets for paying guests to the facility.

PRIMARY RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:

• Communicate and uphold the food and beverage policies of the facility
• Be alert and report suspicious behavior to a manager and/or law enforcement
• Collect admission fees from each paying guests
• Direct all cars into the appropriate lot
• Check cars for passes and direct them to the correct locations
• Position barricades to manage parking flow in certain spots
• Stadium usher duties as assigned

MINIMUM QUALIFICATIONS:

• Flexible work schedule (e.g., nights, weekends, holidays, and long hours) and regular attendance is necessary
• Excellent communication skills, both verbal and written
• Ability to maintain focus in a high-volume, fast-paced environment
• Must have excellent customer service skills
• Must be detail-oriented and have outstanding organizational skills
• Ability to multi-task and prioritize
• Ability to remain calm and focused in difficult and stressful situations
• Must be respectful and friendly to our athletes, guests, visitors, spectators, leaders, and fellow team members
• Must work well with others
• Must take personal initiative for the betterment of the team and the facility
• Commitment to the safety and wellbeing of others

WORKING CONDITIONS AND PHYSICAL DEMANDS:

• Will be required to stand for long periods of time
• Must wear proper uniform
• Must be able to stoop and bend
• Must be able to lift 40 pounds waist high
• Must comply with safety and health code standards
• Facility has intermittent noise
• Will be required to be outdoors for long periods of time

PREFERRED:

• Cash handling experience
• Customer service experience
• Displays a sense of authority