GCE Program Operations Analyst - Kforce Inc.
Jacksonville, FL 32256
About the Job
- On a twice daily basis, conduct an initial assessment of all LCE requests coming from the Business, review records daily with the team, and create new business process records, as required
- Communicate with the Business Owner if additional information is needed to complete the business process record; These notifications come in the form of a standard email to the record owning individual
- Update, review, and ensure accuracy of all required fields in the business process record, in the related tracking spreadsheets, and the TrustArc platform
- Follow the progress of the records though the update of tags in the business process record and track for more information, incomplete, and not submitted records to support accurate reporting and communication to the Business and Reviewers
- Ensure tags are accurate and complete in each business process record
- Review all support requests coming from the Primary & Secondary Reviewers daily and respond timely along with initiating assessments, if necessary
- On a daily basis and as an item of first course, perform data file upload to support the metrics in existing Dashboards; Troubleshoot any file errors upon upload and publish it via Power BI
Requirements:
- 1-3 years of proficiency with Microsoft Office specifically Power BI Desktop, Excel, and PowerPoint
- 1-2 years in depth analytical expertise, with room to learn and grow
- Advanced written and interpersonal communication skills with a growing ability to identify and communicate to management key initiatives, progress, and new ideas
- Entrepreneurial mindset and the ability to wear -multiple hats,- pivot, and constantly evaluate/re-evaluate the best solutions
- Must be able to manage several projects, multitask, and work well under pressure
- Ability to work as a strong team player but independently as needed-and always with a sense of purpose and humor
- A commitment to collaborate, communicate, and engage effectively with internal and external stakeholders
- A passion for data, analytics, and compliance
- Strong attention to detail, and willingness to update data to ensure highest quality; When data sources are not evident, identify data sources and integrate them into reporting/metrics
- High standard of excellence, accuracy and consistency, personal integrity, and accountability
- Naturally curious with passion for 'what can be'
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
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