General Administrative Specialist - Ampcus Incorporated
Springfield, MA 01111
About the Job
General Administrative Specialist
The primary responsibility of a Financial Federal Credit Union (our client) Member Experience Assistant (MEA) is to welcome members and potential members to our organization across several channels of communication. These channels can include in person at our reception desk, on our teller line, over the phone, via email or in our chat
platform. MES’s are tasked with resolution of day-to-day questions presented by our membership that can include basic account information, product questions, help with gaining accessibility to our services and other routine matters that
our members need assistance with. MEA’s must provide peace of mind and show empathy while delivering the excellent member service at every opportunity. The MEA must always abide by the Credit Union’s policies and procedures and protect member information with high sensitivity and ensure that calls are escalated appropriately and
with the proper sense of urgency to provide resolution to our members concerns and requests. At our client, we rely on our MEA’s to maintain a detailed knowledge of what each department and team member handles on a regular basis so that they can route calls and member requests appropriately. Additionally, we count on
out MEA’s to uphold our values while providing excellent member service with a ready to serve and positive attitude consistently. MEA’s are evaluated and cross trained in other service areas, including the teller line, to allow them to grow in their position and have a significant impact on our success with delivering a memorable service experience.
Our Expectations
Since 1995, iTech Solutions Inc., has been providing IT Consulting and Direct Hire Services to the Insurance, Financial, Communications, Manufacturing and Government sectors with local offices in Connecticut, Minnesota, Colorado, Massachusetts, Tennessee, North Carolina, and New Jersey / Pennsylvania area.
Our recruiting strategy is simple, if you want to find qualified IT professionals then use IT professionals to find them. So at iTech Solutions, our personnel are all career IT professionals with a wide range of IT experience. We can honestly say our staff understands the technologies, the complexities of finding and selecting the appropriate personnel and the pressures of running successful IT projects.
Employer will not sponsor applicants for any employment visas, at hiring or in the future, including but not limited to H-1B visas. Corp-to-Corp or subcontract personnel will not be considered for this position.
The primary responsibility of a Financial Federal Credit Union (our client) Member Experience Assistant (MEA) is to welcome members and potential members to our organization across several channels of communication. These channels can include in person at our reception desk, on our teller line, over the phone, via email or in our chat
platform. MES’s are tasked with resolution of day-to-day questions presented by our membership that can include basic account information, product questions, help with gaining accessibility to our services and other routine matters that
our members need assistance with. MEA’s must provide peace of mind and show empathy while delivering the excellent member service at every opportunity. The MEA must always abide by the Credit Union’s policies and procedures and protect member information with high sensitivity and ensure that calls are escalated appropriately and
with the proper sense of urgency to provide resolution to our members concerns and requests. At our client, we rely on our MEA’s to maintain a detailed knowledge of what each department and team member handles on a regular basis so that they can route calls and member requests appropriately. Additionally, we count on
out MEA’s to uphold our values while providing excellent member service with a ready to serve and positive attitude consistently. MEA’s are evaluated and cross trained in other service areas, including the teller line, to allow them to grow in their position and have a significant impact on our success with delivering a memorable service experience.
Our Expectations
- All our client employees are expected to arrive for their shift on time daily with a positive outlook, professional appearance and ready to serve our membership while supporting the Credit Union Vision.
- Travel to other *** FCU or *** Financial Group locations or offsite locations for training or other events may be required.
- Attend annual compliance training and maintain a working knowledge of all policy, procedures and regulations that impact their position, especially the Bank Secrecy Act.
- Adhere to established policies, procedures, and regulations and remain updated on changes by reading email, messaging, and attending meetings and trainings as scheduled.
- our client MEA’s must utilize the resources provided in product knowledge brochures, emails from leadership, the our client website and internal Product Knowledge Libraries to maintain a working knowledge of what our client offers its membership, key stakeholders, and subject matter experts in each area and how our departments work together to provide an excellent experience across all channels. This internal expertise is critical to a MEA’s ability to accurately answer questions, suggest products and services to meet member needs and connect staff with members in a timely fashion providing solutions to everyday routine and complex issues that may arise within our business.
- MEA’s engage our members and potential members in conversation to identify sales and service opportunities based on current relationships and potential for new memberships in the existing member’s household.
- MEA’s must consistently educate and cross sell our client products and services appropriately.
- MEA’s must educate visitors regarding our client qualifications for membership, participate in welcoming and onboarding new members and impact the growth of the Credit Union. This may be in the office or on campus during events.
- MEA’s are responsible for ensuring that issues are resolved and that members receive follow ups appropriately and within determined turnaround times.
- MEA’s function as a backup teller as needed and must adhere to all cash handling and negotiable instrument procedures and policies in a teller capacity when working on the teller line.
- GED or High School Diploma.
- 6 to 12 months of cash handling experience.
- Trustworthy, diplomatic, and professional with a strong understanding of excellent service standards.
- Strong understanding of confidentiality in a financial setting.
- Working knowledge of phone systems, basic banking products and services, protection of identifiable information and professional attire and presentation.
Since 1995, iTech Solutions Inc., has been providing IT Consulting and Direct Hire Services to the Insurance, Financial, Communications, Manufacturing and Government sectors with local offices in Connecticut, Minnesota, Colorado, Massachusetts, Tennessee, North Carolina, and New Jersey / Pennsylvania area.
Our recruiting strategy is simple, if you want to find qualified IT professionals then use IT professionals to find them. So at iTech Solutions, our personnel are all career IT professionals with a wide range of IT experience. We can honestly say our staff understands the technologies, the complexities of finding and selecting the appropriate personnel and the pressures of running successful IT projects.
Employer will not sponsor applicants for any employment visas, at hiring or in the future, including but not limited to H-1B visas. Corp-to-Corp or subcontract personnel will not be considered for this position.
Source : Ampcus Incorporated
