General Administrative Specialist - Axelon Services Corporation
Springfield, MA 01111
About the Job
Job Title: General Administrative Specialist
6 MONTHS CONTRACT
Job Description:
Skills:
Our Expectations
" All MMFCU employees are expected to arrive for their shift on time daily with a positive outlook, professional
appearance and ready to serve our membership while supporting the Credit Union Vision.
" Travel to other Financial FCU or Financial Financial Group locations or offsite locations for training or other
events may be required.
" Attend annual compliance training and maintain a working knowledge of all policy, procedures and regulations that
impact their position, especially the Bank Secrecy Act.
" Adhere to established policies, procedures, and regulations and remain updated on changes by reading email,
messaging, and attending meetings and trainings as scheduled.
" MMFCU MEA s must utilize the resources provided in product knowledge brochures, emails from leadership, the
MMFCU website and internal Product Knowledge Libraries to maintain a working knowledge of what MMFCU offers
its membership, key stakeholders, and subject matter experts in each area and how our departments work together
to provide an excellent experience across all channels. This internal expertise is critical to a MEA s ability to
accurately answer questions, suggest products and services to meet member needs and connect staff with members
in a timely fashion providing solutions to everyday routine and complex issues that may arise within our business.
" MEA s engage our members and potential members in conversation to identify sales and service opportunities
based on current relationships and potential for new memberships in the existing member s household.
" MEA s must consistently educate and cross sell MMFCU products and services appropriately.
" MEA s must educate visitors regarding MMFCU qualifications for membership, participate in welcoming and
onboarding new members and impact the growth of the Credit Union. This may be in the office or on campus
during events.
" MEA s are responsible for ensuring that issues are resolved and that members receive follow ups appropriately and
within determined turnaround times.
" MEA s function as a backup teller as needed and must adhere to all cash handling and negotiable instrument
procedures and policies in a teller capacity when working on the teller line.
Education:
" GED or High School Diploma.
" 6 to 12 months of cash handling experience.
" Trustworthy, diplomatic, and professional with a strong understanding of excellent service standards.
" Strong understanding of confidentiality in a financial setting.
" Working knowledge of phone systems, basic banking products and services, protection of identifiable information
and professional attire and presentation.
6 MONTHS CONTRACT
Job Description:
Skills:
Our Expectations
" All MMFCU employees are expected to arrive for their shift on time daily with a positive outlook, professional
appearance and ready to serve our membership while supporting the Credit Union Vision.
" Travel to other Financial FCU or Financial Financial Group locations or offsite locations for training or other
events may be required.
" Attend annual compliance training and maintain a working knowledge of all policy, procedures and regulations that
impact their position, especially the Bank Secrecy Act.
" Adhere to established policies, procedures, and regulations and remain updated on changes by reading email,
messaging, and attending meetings and trainings as scheduled.
" MMFCU MEA s must utilize the resources provided in product knowledge brochures, emails from leadership, the
MMFCU website and internal Product Knowledge Libraries to maintain a working knowledge of what MMFCU offers
its membership, key stakeholders, and subject matter experts in each area and how our departments work together
to provide an excellent experience across all channels. This internal expertise is critical to a MEA s ability to
accurately answer questions, suggest products and services to meet member needs and connect staff with members
in a timely fashion providing solutions to everyday routine and complex issues that may arise within our business.
" MEA s engage our members and potential members in conversation to identify sales and service opportunities
based on current relationships and potential for new memberships in the existing member s household.
" MEA s must consistently educate and cross sell MMFCU products and services appropriately.
" MEA s must educate visitors regarding MMFCU qualifications for membership, participate in welcoming and
onboarding new members and impact the growth of the Credit Union. This may be in the office or on campus
during events.
" MEA s are responsible for ensuring that issues are resolved and that members receive follow ups appropriately and
within determined turnaround times.
" MEA s function as a backup teller as needed and must adhere to all cash handling and negotiable instrument
procedures and policies in a teller capacity when working on the teller line.
Education:
" GED or High School Diploma.
" 6 to 12 months of cash handling experience.
" Trustworthy, diplomatic, and professional with a strong understanding of excellent service standards.
" Strong understanding of confidentiality in a financial setting.
" Working knowledge of phone systems, basic banking products and services, protection of identifiable information
and professional attire and presentation.
Source : Axelon Services Corporation
