General Liability Desk Adjuster - Sedgwick Claims Management Services, Inc.

Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive. 

A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you’re someone who cares, there’s a place for you here. Join us and contribute to Sedgwick being a great place to work.

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General Liability Desk Adjuster

PRIMARY PURPOSE:  Provides exceptional service to policyholders and clients through investigating coverage, preparing estimates, and settling claims promptly and accurately.  This role places a particular focus on auto liability and bodily injury claims, ensuring that our customers receive the highest level of support and resolution for these specific claims.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES

• Investigates, valuates, and concludes auto liability and bodily injury claims.
• Corresponds with and/or interviews policyholders, claimants, witnesses, etc. to gather important information and makes decisions based upon the information.
• Analyzes coverage and makes appropriate determinations regarding liability and evaluates damages to resolve claims.
• Delivers an exceptional level of customer service throughout the entire claims process.
• Evaluates coverage and drafts coverage letters to include both reservation of rights and coverage denials.
• Maintains proper reserves on all pending claims.
• Works independently within authority limits.

ADDITIONAL FUNCTIONS and RESPONSIBILITIES

• Performs other duties as assigned.
• Travel as required

QUALIFICATIONS

Education & Licensing

Bachelor's degree from an accredited college or university preferred.  State mandated adjusting licenses as required. Insurance designations such as CPCU, AIC, ARM preferred.

Experience

Six (6) years of related experience or equivalent combination of education and experience required.  Experience with agency/broker distribution relationships in a high-net-worth market and cross-training in other functional insurance disciplines (underwriting, customer service, marketing, actuarial and finance, product development, etc.) preferred.

Skills & Knowledge

• Strong technical knowledge and coverage analysis skills
• Excellent oral and written communication skills, including presentation skills
• PC literate, including Microsoft Office products
• Analytical and interpretive skills
• Strong organizational skills
• Excellent interpersonal skills
• Excellent negotiating skills
• Ability to create and complete comprehensive, accurate and constructive written reports
• Ability to work in a team environment
• Ability to meet or exceed Performance Competencies

WORK ENVIRONMENT

When applicable and appropriate, consideration will be given to reasonable accommodations.

Mental:  Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

Physical:  Computer keyboarding, travel and driving as required

Auditory/Visual:  Hearing, vision and talking

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description.  They are not intended to constitute a comprehensive list of functions, duties, or local variances.  Management retains the discretion to add or to change the duties of the position at any time.

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.