General Maintenance Manager at ABM Industries

Summary: 

Coordinates and directs the day-to-day campus general maintenance and plant operation and manages community support services related to site educational programming, planning, construction, maintenance, and alteration of equipment, machinery, buildings, and other facilities by performing the following duties personally or through subordinate supervisors.

Essential Duties, Responsibilities and other duties may be assigned: 

• Provides ongoing communication and reporting of site activity to both the client and ABM senior management. 

• Inspects buildings and grounds and evaluates support services' effectiveness and use of space and facilities. 

• Processes all general maintenance, the community requested service and specific assigned PM Activities associated with all campuses.  

• Directs general maintenance personnel and workers engaged in community support, equipment service, installation and repair, facilities equipment repair, and preventive maintenance. 

• Plans, budgets, and schedules facilities modifications including cost estimates, bid sheets, layouts, and contracts for construction and acquisitions. 

• Performs audits using SITE, SWOP’s, seal team & other inspections to support service planning and client service needs. 

• Helps develop long-range plans, conceptual designs, and capital outlay requirements and documentation for buildings and grounds. 

• Formulates and coordinates program specifications, requirements for proposals and contracts, and associated documents. 

• Acts as liaison to public utility, environmental, and energy agencies. 

• Monitor plumbing and other systems operation and tracks energy profiles against operating performance. Works with client to identify energy conservation measures and implements such as needed. 

• Inspects construction and installation progress to ensure conformance to established specifications. 

• Reviews service contracts for compliance with site needs and provides oversight to validate adherence to specifications and quality of deliverables. 

• Assists in the coordination of building space allocation, layout, and communication services. 

• First Shift with responsibilities to work till work is completed. Be a part of the Manager on Duty program rotations on second shift and respond to emergencies accordingly.  

Supervisor Responsibilities: 

Directly supervises 13 employees in the Facilities General Maintenance Department.  Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, orientating, and training employees; planning, assigning and directing work; appraising performance reviews; rewarding and disciplining employees; addressing complaints and resolving problems. 

Competency:                                                    

To perform the job successfully, an individual should demonstrate the following competencies: 

•  Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; designs workflows and procedures. 

• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem-solving situations; Uses reason even when dealing with emotional topics. 

• Project Management - Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities. 

• Technical Skills - Shares expertise with others. Plumbing, General Maintenance background, and managerial required.  

• Customer Service - Response to requests for service and assistance; Meets commitments.. 

• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively. 

• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed. 

• Leadership - Exhibit’s confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others. 

• Managing People - Includes staff in planning, decision-making, facilitating, and process improvement; Takes responsibility for subordinates' activities; Makes self-available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products, and services.; Continually works to improve supervisory skills. 

• Quality Management - Looks for ways to improve and promote quality via SITE utilization; Demonstrates accuracy and thoroughness. 

• Cost Consciousness - Works within approved budget; Develops and implements cost-saving measures; Contributes to profits and revenue; Conserves organizational resources. 

• Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce. 

• Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity. 

• Strategic Thinking - Develops strategies to achieve organizational goals; Understands organization's strengths & weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions. 

• Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions. 

• Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals. 

• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans. 

• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others including clients with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments. 

• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality. 

• Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions via SWOP’s utilization; Uses equipment and materials properly. 

• Adaptability - Adapts to changes in the work environment; Manages competing demands; Change’s approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events. 

• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals.; Completes tasks on time or notifies appropriate person with an alternate plan. 

• Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed. 

• Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention. 

 
Education and/or Experience:                                                  

• Bachelor's degree (B.A.) from a four-year college or university; or 5-10 years related experience and/or training; or equivalent combination of education and experience. 

Language Skills:                                                 

• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.   

• Ability to write reports, business correspondence, and procedure manuals.   

• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. 

 
Mathematical Skills:                                                       

• Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry.   

• Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. 

 
Computer Skills:                                                 

• Office 365 with strong ability in Excel and PowerPoint / Outlook Mail; CMMS (Asset Essentials) Software Experience; MS Project or Milestones Simplicity  

 
 Certificates, Licenses, Registrations:  

• Current Driver’s License, Formal Facilities Management Certification (BOMI, CFM, etc. preferred), HVAC, Carpentry. Electrical and  Plumbing experience required.  

Work environment 

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• The employee is frequently required to walk. The employee is occasionally required to stand; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to 50 pounds 

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
  While performing the duties of this Job, the employee is frequently exposed to wet and/or humid conditions and extreme heat. The employee is occasionally exposed to moving mechanical parts; high, precarious places; fumes or airborne particles; outside weather conditions, and risk of electrical shock. The employee will be climbing ladders, rooftops, and high places. 
   
  Location: 

• Central Piedmont Community College Charlotte, NC US (Primary) 

• ABM is an EOE: WE ARE EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER(M/F/Vet/Disability/Gender Identity/Sexual Orientation). 

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