General Manager 2 - Multi-Service - Sodexo

Unit Description

Seeking a "Difference Maker" to create a positive patient experience by setting the tone and culture of patient expectations.

Sodexo is seeking a General Manager 2 - Multi-Service to oversee the Patient Transport and Service Response Center teams at St. Anthony Hospital in Lakewood, CO.  

Our Healthcare Patient Transport and Service Response Center teams work to ensure exceptional patient care/satisfaction at our healthcare client locations, partnering with them to deliver innovative solutions. These teams also have responsibility for driving client satisfaction by providing stellar customer service via effective communication with all levels of hospital staff, as well as follow-through with action items that impact both client and patient satisfaction

The successful candidate will:

• Maintain and inspect transport equipment, as well as related logistics, documentation and reporting;
• Create a positive patient experience by setting the tone and culture of patient expectations, including the provision of concierge transport services, through a compassionate bedside manner;
• Respond to and/or managing calls through the Service Response Center;

• Be responsible for driving patient satisfaction scores;
• Provide a clean and safe environment for patients, visitors and staff;
• Work with the Environment of Care Committee and Infection Prevention Director;
• Effectively manage the Unit Operating System; and/or
• Support a diverse and inclusive workforce.

Is this opportunity right for you? We are looking for candidates who have:

• experience improving patient satisfaction, and driving full compliance to HCAHPS, local, state and Joint Commission standards;
• knowledge of patient care services in a healthcare setting;
• Service Response Center or call center experience;
• in depth knowledge of quality control systems such as TRAKKAR or TeleTracking, as well as other Sodexo systems such as UOS, Gold Check, ENGAGE and black light inspections;
• the ability to analyze data, present and effectively communicate to all levels within the organization related to training, leading hospital committees and change management;
• experience effectively managing projects within agreed upon timelines;
• strong financial acumen and budget management experience;
• proficiency with computers and other technology;
• strong leadership skills and the ability to work independently to drive program compliance and reach project target dates of completion;
• 3-5 years previous General Manager/Director level patient transport or Service Response Center experience in a hospital or healthcare environment; and/or
• strong hospitality or customer service experience.

To learn more about St. Anthony Hospital --> click hereSodexo offers a full array of benefits including paid time off, holidays, medical, dental, vision, 401K and access to ongoing training and development programs, tuition reimbursement, plus health and wellness programs.   

Employees who work at this location are required to be fully vaccinated against COVID-19 as a term and condition of employment, absent a legally required exception, and are required to report their vaccination status and provide proof of vaccination.   Not the job for you? At Sodexo, we offer Patient Transport positions in Healthcare and Senior Living locations across the United States. Continue your search for Patient Transport jobs.Working for Sodexo:How far will your ambition, talent and dedication take you? Sodexo fosters a culture committed to the growth of individuals through continuous learning, mentoring and career growth opportunities..

What We Offer

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

Qualifications & Requirements

Basic Education Requirement - Bachelor’s Degree or equivalent experienceBasic Management Experience - 5 yearsBasic Functional Experience - 5 yearsSodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.