General Manager - Dumpling Daughter

Company Overview: Dumpling Daughter opened its first restaurant in 2014 and now has grown to multiple locations around Boston. In 2021, the company launched a website shipping its food directly to consumer homes, launched an Amazon site selling its famous sauces, and grew a grocery business from 1 to 1000+ stores. Here in 2024, we are now an omni-channel brand that operates in multiple categories with distribution all along the east coast and into the midwest. The DD team is a small, driven group of professionals that are passionate about building a beloved brand. And we love to celebrate our victories over a great team meal! DD in the Media (links below): • Oprah Daily • CNBC Make It feat. Nadia (CEO & Founder) • WGBH: Lunar New Year feat. DD • Dumpling Daughter on Chronicle

POSITIONOVERVIEW – General Manager of South Boston, MA Location: South Boston, MA Reporting to: Amanda Donnelly with bi-weekly with Steve Lo, monthly with the founder, Nadia Liu Spellman Dumpling Daughter is a high growth company searching for an entrepreneurial and creative restaurant manager for one of its three locations. This role requires a hard-working individual who may have a chef background or loves to be innovative in the kitchen. The Dumpling Daughter South Boston location focuses on late night food serving a young demographic exciting food as an alternative to pizza. A new style quick service takeout shop with no seats, a self-serve kiosk and small front of house, this is a unique opportunity for someone who wants to have the reins of a great concept and execute for success. The role requires a strong understanding of restaurant management and delicious late night food. The DNA of the manager will be in this location, this is a whole new concept where we are looking for a energetic and hungry manager with great taste in food. PRIMARY RESPONSIBILITIES • Planning and organization of entire restaurant including operations, P&L management and people (scheduling). • Leading, Inspiring, staffing, developing, and coaching all team members in your restaurant. Committed to fostering a culture focused on the guest and team experience by following and implementing the Employee handbook. • Quality assurance and quality control of food and service • Work with team to execute caterings, pop-ups, and special events • Create and execute specials to keep loyal customers enthused • Work with social media content creator to create buzz and attract crowds late night • A seasoned recruiter: you love to source, interview and hire top talent. A role model who leads by example, provides feedback and embraces a coaching and teaching style. • Poised and confident, able to remain warm, friendly and engaged under all circumstances • Generate revenue using brand standards in order to hit revenue targets. • Prime cost management. • Ensure a clean, safe work environment, prepare the ‘stage’ for service everyday. • Build relationships with vendors, community and neighbors. QUALIFICATIONS • Preferred Associates or Bachelor’s Degree in Business. • Min 2-3 years’ work experience in restaurant management is required. • Exceptional communications skills (verbal/written) • Food Handlers training preferred: ServSafe and Allergen Awareness • Must have flexible work schedule • Must be able to be on feet for extended periods of time and lift 30lbs at a time. • ABILITY TO WORKINDEPENDENTLY IN A DEMANDING, FAST-PACEDENVIRONMENT, THINKQUICKLY, COME UP WITHSOLUTIONSUNDERPRESSURE. • STRONGINTERPERSONALSKILLS, DEMONSTRATION OF EXCEPTIONALEMOTIONALINTELLIGENCE, THEABILITY TO DEVELOPRELATIONSHIPSACROSSALLLEVELS. • MAKESTAFFFEELVALUED, TEACHTHEUNIQUEMENUANDCONCEPT TO ALLSTAFF IN ORDER TO ENGAGEANDENCOURAGETHEM TO GROWWITH US. • Experienced in POS systems (Toast) and Google office • PASSIONATEABOUTFOODANDCUSTOMER SERVICE • Self-motivated, proactive and have an affinity for details • A remarkable, high caliber problem solver, results oriented • Conflict management and risk management of all team members. WHAT WE ARE OFFERING * Competitive salary, 401k with company match * Lots of delicious dumplings! * Inclusive, collaborative, and dynamic work environment within a fast-paced, mission-driven company that is disrupting the traditional F&B landscape with authentic and unique flavors/products. * Unmatched growth opportunity – no limits to promotions as the company grows * Health and wellness benefits including dental and vision * Generous PTO * 50% discount on whatever menu items you want to enjoy WHOARE YOU * Self-starter with an entrepreneurial spirit, positive attitude and good judgment * Willing to voice opinions and debate internally to get to the best outcome for the business * Entrepreneurial, scrappy, and able to work with a diverse team in a fast-paced environment * Passion for delicious food required * Team player, work together to build brand awareness and serve the customer first * Whatever you do, do it excellent