General Manager at Remedy Place

Remedy Place is a first-of-its-kind social wellness club that is redesigning the meaning of social self-care. Inside our walls, social life is never sacrificed for the decision to lead a healthy lifestyle. Instead, both are mutually enhanced. Our holistic experiences help our community members find balance, operate at peak performance, and melt away the tension caused by life’s everyday stressors—all in an ultra luxe lounge setting.

At Remedy Place, the General Manager is responsible for all aspects of the business by ensuring operational efficiency, member/guest experience, staff retention, and optimal profit at a Remedy Place property. Including day-to-day staff management, a General Manager is also an ambassador for Remedy Place and fully embraces our ethos, supporting staff, member, and guest experience. As General Manager, you are an influential leader and strategic business partner to all departments that tell our story, deliver service, create culture, maximize profits, support operations, and member/guest satisfaction. The General Manager works closely with internal and external stakeholders to ensure an optimal experience is a result of unforgettable moments throughout all Remedy Place offerings.

The General Manager will collaboratively partner with the VP, Club Operations to develop strategic business objectives and goals that result in optimizing the business’s performance and profitability.

ESSENTIAL FUNCTIONS:

1. Leading critical aspects of a new region launch to develop an exemplary team.
2. Overseeing facility operations and upholding an elite operational standard.
3. Driving the culture within the facility that aligns with the Remedy Place way.
4. Leading, overseeing, coaching, mentoring, and developing all levels of employees at your location(s).
5. Driving strategic initiatives to maximize revenue while managing, tracking, reporting, and hitting all KPI goals & metrics set for the Club.
6. Ownership of the Club’s financial health, driving impactful financial decisions that positively impact the P&L to ensure profitability and sustainable growth results.
7. Optimizing the member experience and ensuring member satisfaction.
8. Cultivating a thriving community within the business, fostering a meaningful culture aligned with Brand Pillars.
9. Collaborating with the Marketing and Digital team to develop strategic outreach and local engagement initiatives for securing member referrals.
10. Developing and collaborating with the VP, Club Operations to drive strategic business objectives.
11. Pivoting and troubleshooting problems as they arise with an intuitive, and empathetic approach.
12. Looking for ways to improve cost-effectiveness of the club.
13. Building partnerships with other aligned brands and networks that will help grow the Remedy Place impact depending on club locations.
14. Brainstorming and investigating new opportunities for revenue streams, products, services, and experiences.
15. Working closely with PR, social media, marketing, and operational teams to ensure streamlined collaboration across all departments in pursuit of revenue, profit, and growth goals.
16. Team leadership and development including recruiting a team of dedicated staff, instilling a culture of hospitality excellence.
17. Focusing on engagement and retention of staff through both inspiration and accountability at all levels while continuing to grow a world-class team.
18. Working hand in hand with the Head of People and Culture regarding any team member's performance issues while empowering the team to deliver outstanding performance.
19. Holding monthly one-on-ones with the entire team, as well as leading monthly staff meetings.
20. Attending management meetings and functions to ensure the growth of the club.

QUALIFICATIONS:

1. 4+ years of relevant hospitality management experience leading teams with a strong work ethic and a track record of motivating staff while ensuring accountability.
2. Extensive experience in the hospitality industry with a deep understanding of unique expectations and preferences of luxury guest service standards.
3. Previous experience leading or being part of the critical opening team in a new region to launch and ramp up operations.
4. Ability to continuously innovate to develop and implement strategic plans to drive business growth.
5. Experience working in the health and/or wellness industry preferred.
6. Ability to leverage a strong personal network of hospitality talent.
7. Enjoys working within a team and is skilled in recruiting, training, and developing a high-performing team.
8. Highly organized with strong time management skills and practices.
9. Solution-oriented and self-motivated to thrive in a fast-paced environment.
10. Excellent interpersonal and communication skills with the ability to build strong rapport with guests, staff, and stakeholders.
11. Proficient in managing P&L statements, budgeting, and financial forecasting.
12. Proficient in leveraging technology solutions to streamline operations, enhance guest experiences, and drive business insights.
13. Enthusiastic, energetic, personable, and friendly disposition.
14. Cultivates a positive and supportive work environment.

PHYSICAL DEMANDS + WORK ENVIRONMENT:

1. Must be able to be walking/standing during work hours.
2. Must be able to be on laptop/phone during work hours.
3. Must be able to go up and down stairs.
4. Must be able to lift at least 50 pounds.
5. Must be able to bend, kneel, and squat.

*This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities, or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the company.

The pay range for this role is:

95,000 - 115,000 USD per year (United States)