General Manager - S&W of Boston, LLC

The GM has the responsibility for ensuring the efficient functioning of their assigned restaurant. This includes d...SKILLS & COMPETENCIES:

Strong verbal communication and listening skills required.

Excellent guest service skills with ability to understand guest needs and ask questions to expedite the handling of requests.

Must possess excellent leadership and organizational skills.

GM must be innovative, understand the brand, the industry, and have a good sense for marketing.

Long term, the GM needs to have good financial understanding and be cognizant of the market in the immediate vicinity of the restaurant so as they can drive sales.

The candidate must be proactive, “hands-on,” and capable of challenging the status quo, yet skilled in the art of diplomacy.

Must collaborate well with others, have well-developed team building skills, unquestioned integrity, and the experience, confidence, and presence to effectively manage difficult guest situations, interpersonal relationships, and sensitive employee relations issues.

As business evolves and changes frequently, the GM must embrace change.

MINIMUM EDUCATION & TRAINING:

Hospitality degree preferred; high school diploma required.

3-5 years Prior work experience in a restaurant or hospitality position required.

Leadership qualities including, but not limited to good listening skills; the ability to motivate others; respect for and tolerance of others; the ability to communicate pleasantly and effectively with guests, vendors, team members, management, and company personnel.

Good judgement, the ability to make independent decisions without constant direction from others, and to solve problems as they arise within the workplace.

Excellent guest service skills

ENVIRONMENTAL WORKING CONDITIONS:

Restaurants generally open 7 days a week; 365 days per year.

GMs usually work 50-55 hours a week.

GMs must have the ability to exert fast-paced mobility for entire shifts. Must have a good sense of balance, be able to lift, bend, kneel, stoop, and wipe.

Must be able to frequently lift and carry food, beverage, and other items weighing up to 50 pounds.

Must be able to navigate stairs.

Position involves repetitive hand and wrist motion.

Must be able to interact verbally and listen attentively to guests, co-workers, and supervisors.

GENERAL:

Significant working time spent on the dining room floor interacting with guests and employees.

This position is a full-time position.

This is a management/supervisory position and subject to transfer to other locations.

Serv Safe Food and Alcohol Certification required.