General Manager at Fajita Pete's - Preston Forest

This is the top position in the Restaurant. You are solely responsible for the production of the food & beverage, its associated costs, labor costs, and overall operational functions.

Greet customers and become the face of the restaurant

Be courteous and cordial to everyone, including customers and staff

Handle customer issues and complaints

Understand and make a decision based on each individual situation

LISTEN to problems and show concern

Determine how to solve problems - discounts, remaking the food, etc.

Consistently walk the kitchen so you can catch a little problem BEFORE it develops into a BIG problem!

ALWAYS: Stay calm, respond in a concerned and sympathetic manner, behave respectfully and be helpful. Listen to complaints & compliments and react effectively.

Implement sales and customer service programs

Handle employees - both Front of the House and Back of the House

Organize and keep track of the weekly catering orders. - Organizational skills a must.

Be ready to jump in and help when cooks need assistance. This is not manage by clipboard operation.

Prepare daily/weekly paperwork

Prepare labor schedules

Oversee purchasing/inventory

Collaborate with ownership on current food costs and make suggestions for menu adjustments

Manage local store marketing when ownership requires it