General Manager at Fajita Pete's - Preston Forest
Dallas, TX 75230
About the Job
This is the top position in the Restaurant. You are solely responsible for the production of the food & beverage, its associated costs, labor costs, and overall operational functions.
Greet customers and become the face of the restaurant
Be courteous and cordial to everyone, including customers and staff
Handle customer issues and complaints
Understand and make a decision based on each individual situation
LISTEN to problems and show concern
Determine how to solve problems - discounts, remaking the food, etc.
Consistently walk the kitchen so you can catch a little problem BEFORE it develops into a BIG problem!
ALWAYS: Stay calm, respond in a concerned and sympathetic manner, behave respectfully and be helpful. Listen to complaints & compliments and react effectively.
Implement sales and customer service programs
Handle employees - both Front of the House and Back of the House
Organize and keep track of the weekly catering orders. - Organizational skills a must.
Be ready to jump in and help when cooks need assistance. This is not manage by clipboard operation.
Prepare daily/weekly paperwork
Prepare labor schedules
Oversee purchasing/inventory
Collaborate with ownership on current food costs and make suggestions for menu adjustments
Manage local store marketing when ownership requires it