General Manager - Winter Services Inc

• General Responsibilities
  • Ability to take direction and assist company president and vice president as needed
  • Leads District Managers to work in a ‘team approach’ during all facets of their role
  • To understand and be committed to providing services that meets and exceeds the company standards.
  • To insure that all safety policies are enforced with regards to all company operations.
  • To complete all required paperwork in a timely and efficient manner.

• Sales Responsibilities
  • Develop and continually evolve a fully-integrated, professional sales organization
  • Maintain/develop measures to track renewals, new sales conversion and close rates
  • Provide weekly sales updates to senior management which include forward looking statements to project weekly, monthly, seasonal sales totals as well as comparisons to prior year(s) results.
  • Calculates bid rates for each account for individual and group job costing.
  • Prepare presentation materials for more involved bids as needed
  • Develop and implement marketing initiatives to help facilitate sales goals and meet annual company sales/profitability objectives.
  • Identify new tools to further streamline the lead/sales generation process.
  • Develop a process with key milestone dates to ensure a seamless transition from seasonal operations in to the selling season.

• Operations Responsibilities
  • Over-see the development and evaluate the efficiency of all snow route operations.
  • Leads all snow operations meetings for the company.
  • Manage Pre-Season property inspection process for all districts to ensure completion by November 7^th
  • Assists District Managers and Area Managers in the training of sub-contractors on how to facilitate the ‘timely and efficient snow plowing operation’ of each assigned site.
  • Initiates call to District Managers to prepare field staff for impending storms.
  • Initiates call to District Managers to ‘kick off’ plowing operations in their respective districts.
  • Assists District Managers in equipment allocation or re-allocation in event of shortages.
  • Assists District Managers in orchestrating the efficient and timely use of sub-contractors.
  • Conduct sub-contractor and snow production personnel meetings a minimum of once per months during peak season.
  • Manage Post-Season property inspection process to ensure completion by May 1st
  • Ensures the completion of required paper work from District Managers to billing team.
  • Ensure the completion of plowing operations within each district within the projected target timeframe.
  • Perform site inspections during and after service event to ensure successful completion of all scheduled tasks on specific routes.
  • Ensure customer satisfaction through successful completion of snow management operations by reviewing Customer Service feedback sheets.
  • Create an action plan for corrective action on sub-standard customer service experiences
  • Provide feedback to senior management on customer satisfaction post-storm.

• To continually improve knowledge and understanding of company’s snow removal operations.
• To continually improve organization and efficiency with regards to his/her responsibilities.

• To set personnel performance goals and objectives annually.
• Actively participate in personal self-improvement by reading and participating in self-motivation and goal setting programs.

• Increase overall sales of snow & ice control division while maintaining margins and profitability.
• Continually maintain or improve moral of company ‘partners’ and sub-contractors.
• Mentor ‘partners’ and sub contractors to reinforce company culture and vision.
• Achieve certified snow professional status within two years of employment.
• Implement and enforce company policies and standard operating procedures.
• Manage and maintain positive relationships with contracting firms, vendors and sub-contractors
• Seek out ways to improve efficiencies in all facets of the business.
• Ensure that District and Area managers are meeting company expectations.

• Facilitate all sales and marketing efforts in snow division.
• Oversees and manages all District and Area managers including task assignment.
• Assist in strategic planning, marketing and finance planning.
• Supports company quest to become industry leader within company’s markets.
• Sets personal performance goals and objectives annually
• Helps facilitates paperwork flow for production and job costing.
• Conducts meetings as required with District Managers, Area Managers, Office, Fleet and Senior Management staff.
• Attends, contributes and participates actively in all required company meetings.
• Contributes to efforts in reaching company goals and objectives.
• Reinforces through performance the company ‘mission statement’.
• To participate in establishing company goals and objectives.

• District Managers
• Area Managers (As needed in the event that a District Manager position is open)

• Extensive knowledge and understanding of snow plowing & removal operations.
• Must possess excellent verbal and written skills.
• Must have excellent oral communication, inter-personnel, multi-tasking and organizational skills.
• Must be computer literate; including working knowledge of Microsoft Office Suite
• Must possess excellent math skills and strong aptitude to understand and analyze financial statements relating to snow & ice division.
• Must possess cost accounting skills including budget preparation and financial projections.
• Must be able to perform take-offs and prepare detailed bid documents based on specifications for snow & ice control services.

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