General Manager - Playa Bowls
East Orange, NJ 07017
About the Job
The General Manager will oversee Playa Bowls East Orange including in store shifts and administrative work (this can be accomplished either while on shift or outside of regular shift hours). While on shift, the General Manager will oversee that team members are correctly prepping fruit, blending frozen fruit bases; making smoothies; making juices; topping smoothie bowls, taking customer orders, cleaning work stations, and executing effective customer service.
OVERALL RESPONSIBILITIES
- Quality Control - product consistency and freshness
- Product Presentation - Monitor food preparation methods, portion sizes, and presentation of food and drinks (Instagram worthy products)
- Inventory - placing orders for food and dry goods; verifying deliveries are correct in quantity and quality; maintaining food and equipment inventory numbers
- Customer Service - investigate and resolve customer complaints
- Scheduling - staffing appropriate number of hours to meet labor percentage goals
- In Store and Admin Hours - work a weekly minimum of 35 shift hours in total across both locations, work 5-10 administrative hours weekly (can also be done while on shift if time allows)
- Training - organize and direct employee training programs
- Store Procedures - adhere to company directed opening/closing procedures, review work procedures and operational problems to determine ways to improve service, performance, and/or safety
- Cash Management - ensure cash tills are balanced, make bank deposits, ensure cash tips are distributed in a timely manner
- Maintenance - assist with scheduling any equipment and minor maintenance/repairs
- Human Resources - hiring, employee evaluations, and resolving any personnel issues
- Marketing Initiatives - execute corporate run marketing tactics, community outreach to local businesses/partnerships
REQUIREMENTS:
- 2+ years Restaurant Managerial Experience
- OPEN availability
- Valid driver’s license
- Knowledge of supply chain
- Communication and Active Listening skills
- Critical Thinking skills
- Ability to work with employees/co-workers of all ages
- Attending Mandatory weekly admin meetings (in person or virtual)
- Working smartphone
BENEFITS:
- 5 free work shirts
- Early access to seasonal apparel drops
- 120 Hours of Paid Time off
- Meal Plan Discounts: 30% off shift, 50% on shift
- Health insurance plans
- Payment of successful Serv Safe certificate
We are New Jersey's #1 Acai shop! Starting in 2014, our co-founders Rob and Abby began selling Acai bowls on a cart on the boardwalk in Belmar, NJ. Since then, Playa Bowls has reached out to all areas of New Jersey. We make everything in house, from the frozen bases down to prepping our own fresh fruit!