General Manager/Golf Professional - City of Ottawa

The City of Ottawa Golf Course is currently recruiting for a General Manager/Head Golf Professional. responsible for the overall management and operation of the Ottawa Golf Course, ensuring smooth day-to-day functions while maintaining a high standard of customer service and satisfaction. This role includes supervising staff, overseeing administrative functions, maintaining the grounds, and managing budgets. The General Manager also plays a critical role in marketing the golf course, organizing events, and developing programs that enhance the customer experience and promote the facility’s services.

Ottawa Golf Course: A Historic Golfing Experience

Nestled along the north bank of the Marais des Cygnes River, the Ottawa Golf Course is a charming 9-hole public course.Established in 1920 and designed by noted course architectHarry Robb, this course stretches 3,055 yards from the back tees with a par of 35.

The course's well-maintained greens and lush fairways, set against a picturesque natural backdrop, make it an enjoyable round for casual and seasoned golfers. Ottawa Golf Course is the ideal destination whether you're looking to sharpen your skills or simply enjoy a relaxing day outdoors.

Plan your visit today to Ottawa Golf Course, where you can experience a delightful round of golf in a serene and historic setting.

Essential Job Functions:

• Staff Management: Provide leadership in hiring, training, scheduling, and supervising clubhouse and maintenance staff. Ensure all employees perform their duties efficiently and contribute to the facility’s operations.
• Golf Operations Management:
  • Manage all aspects of the golf course’s practice areas, driving range, and golf car services.
  • Develop and promote programs such as, but not limited to, golf leagues including junior, twilight, and senior, family  golf, and educational programming.
  • Organize successful golf tournaments in collaboration with businesses and charitable institutions.
  • Engage with patrons by participating in rounds of golf and offering professional services to enhance their experience.
• Financial Management:
  • Prepare and manage the course's annual budget, ensuring revenue and expenses are monitored daily, weekly, monthly, and annually in accordance with City practice and policy.
  • Develop long-term business and capital plans and adjust strategies as necessary based on financial performance.
  • Ensure compliance with all financial procedures, including audits, inventory control, cash management, and safeguarding assets.
• Compliance and Policy Development:
  • Ensure compliance with local, state, and federal laws.
  • Develop and implement policies, procedures, and operational strategies to ensure the facility runs efficiently and aligns with the City’s overall mission.
• Customer Service and Public Relations:
  • Foster positive relationships with patrons and the local community by offering high-quality services and ensuring customer satisfaction.
  • Communicate regularly with stakeholders and the City regarding the course's operations and performance.
• Golf Course and Facility Maintenance:
  • Oversee the maintenance of all physical assets, including golf carts, equipment, and grounds, ensuring the highest standards for playability and aesthetics.
• Golf Programs and Player Development:
  • Administer the Rules of Golf and provide educational opportunities to staff and players.
  • Develop and implement player development programs using PGA Playbooks and resources.
  • Oversee the golf handicap program and ensure accurate record-keeping for all customer transactions.

Ancillary Job Functions:

• Community Engagement:
  • Act as a representative of the City in interacting with individual citizens, community groups, and businesses. Participate in local events and activities to enhance the golf course’s visibility and reputation.
• Policy Adherence:
  • Comply with all City ordinances, policies, and relevant state and federal laws. Assist other departments as needed, contributing to the overall success of municipal operations.

Education and Experience: (Combination of education, training, and experience will be considered)

• PGA Certification: The candidate must hold or actively be pursuing a PGA Certification. Experience as a Head Golf Professional or assistant is required.
• Experience: A minimum of three years of experience in a leadership role within golf course operations is required.
• Licenses: Must have a valid driver’s license.
• Education: A high school diploma or GED is mandatory. The candidate must also actively maintain PGA of America membership in good standing, or pursue this if they are a PGA Apprentice.
• Additional Skills:
  • In-depth knowledge of golf rules, course operations, and tournament management.
  • Strong organizational, planning, and customer service skills.
  • Proficiency in business communication and computer skills, including Microsoft Word, Excel, email, and internet tools.

Knowledge, Skills, and Abilities: (not all inclusive)

• Management Expertise: The candidate must be skilled in modern management practices and have experience overseeing golf course operations.
• Golf Knowledge: Strong knowledge of the game, rules, and customer engagement strategies is essential.
• Communication: The candidate must have excellent verbal and written communication skills and be able to effectively interact with a wide range of stakeholders, including City officials, employees, and the public.
• Decision-Making: The ability to make high-level decisions quickly and effectively, particularly in stressful or complex situations, is essential.
• Public Relations: Strong public relations skills are necessary to build and maintain effective relationships and promote the course.
• Multitasking and Prioritization: The candidate must have the ability to organize tasks efficiently, handle multiple responsibilities at once, and work under general supervision.
• General office conditions and moderate noise levels.

Work Environment:

• Work in a general office environment with moderate noise levels. The role requires regular interaction with staff, patrons, and City officials. While office-based, it involves significant time on the course overseeing operations and interacting with players and staff.

Physical Abilities: (Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions)

• Sitting, Standing and Dexterity: The role requires prolonged periods of sitting and standing, as well as repetitive wrist, hand, and finger movement.
• Manual Coordination: Precise hand-eye coordination is necessary for tasks related to golf operations and equipment handling.
• Lifting: The ability to lift up to 25 pounds is required.

Range:                                $96,158 -$134,617

Date Opened:                   October 2, 2024 

Date Closed:                      November 1, 2024

Residency:  Regular, full-time employees are required to establish and maintain residency within a driving distance of 35 miles of Ottawa City Hall within one year from hire.

E-Mail Confirmation:  After your application has been received by the City of Ottawa, you will receive confirmation by e-mail. Please check your SPAM filter or JUNK Mail. If you have not received information within 48 hours of submitting your application, please call 785-229-3634 to verify your application has been received. For additional information, contact Human Resources at 785-229-3634 or  e-mail humanresources@ottawaks.gov. 

The City of Ottawa conducts background checks and drug screening on all potential candidates.

Anyone with a disability who needs a reasonable accommodation related to a selection process is requested to contact the Human Resources Department at 785-229-3634 at least two days prior to a scheduled test or interview.

The City of Ottawa is an Equal Employment Opportunity Employer

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