General Manager - Crumbl Cookies

Open until filled. Apply by Friday, October 25, 2024, for first consideration.

Working at Crumbl is more than just a job, it’s the beginning of a successful future in the world of business. Our ownership considers our crew to be more than just employees, they are a highly valued part of our culture and the backbone to our collective success.

We empower our General Managers to take ownership of their store and crew. We offer continuous support and development to all of our crew members and would love to have you help us achieve our goals and mission.

Our General Managers are vital members of the leadership team who are results driven and excel at motivating and leading others. The General Manager is responsible for the overall store management including supervising daily activities of shift leads and bakers, ensuring operational excellence. Duties include training crew members, assisting with scheduling and staffing, game planning, quality checks, and recruitment and hiring. To be a successful General Manager, the employee must have excellent leadership and communication skills and possess a passion for excellence. The General Manager should be organized, decisive, attentive, and possess a strong understanding of leadership and baking techniques.

This opportunity is for you if:

• You’re committed to the development of yourself, your employees, your store.

• You enjoy people, have great communication skills, and want to have a positive impact on those around you, especially customers and employees.

• You can work flexible hours including nights, weekends, and holidays.

• You enjoy a challenge, finding motivation during difficult times, seeing the big picture, and celebrating successes.

• You meet these requirements:

- 18 Years or older and legally eligible to work in the United States.

- Proven ability to direct, motivate, coach and develop others in a fast-paced environment.

- Proven ability to drive positive results and run smooth operations and shifts.

- Food Handlers Certification.

Key Responsibilities:

Staffing

• Lead the recruitment, hiring, onboarding, and training processes for assigned personnel, fostering a high-performing team culture.
• Inspire and motivate team members through effective coaching and regular performance reviews, driving engagement and excellence.
• Ensure all staff are equipped with the necessary training and certifications to excel in their roles.
• Implement prompt, fair, and consistent corrective actions for policy violations, promoting accountability and a positive work environment.
• Strategically prepare and manage store schedules to optimize staffing levels and enhance customer experience.
• Assign roles and responsibilities to crew members during shifts, ensuring alignment with operational goals and team strengths.
• Approve work hours efficiently, maintaining a balance between operational needs and employee well-being.
• Own the achievement of company objectives in sales, service, quality, and store presentation by training and empowering employees, while cultivating a positive and productive work environment that prioritizes sanitation and cleanliness.

Ordering & Inventory

• Significantly enhance the company’s net profit by executing strategic ordering and inventory management practices.
• Proactively analyze daily ingredient and supply levels to anticipate and address inventory needs, effectively mitigating potential shortages and surplus that could disrupt operations.
• Develop and present in-depth reports on inventory and supplies, delivering critical insights that drive informed decision-making and optimize operational efficiency.

Operations

• Champion the effective use of corporate communication methods and store technology by consistently monitoring performance, researching and diagnosing technology issues, and collaborating with the corporate tech team to resolve challenges that cannot be addressed internally.
• Maintain accurate financial records and exercise strict control over cash and receipts by adhering to cash handling and reconciliation procedures, including cash collection, bank deposits, and ensuring sufficient cash levels in the store's safe.
• Meet critical deadlines by ensuring timely submission of desserts and dough to Crumbl Corporate according to established schedules.
• Deliver exceptional customer service at all levels by taking ownership of reported customer issues, ensuring prompt resolution, and overseeing the accurate and timely fulfillment of orders and deliveries. Maintain professional phone etiquette and respond to emails efficiently.
• Oversee the preventative maintenance program by ensuring all equipment is kept clean and in excellent working condition. Regularly inspect and assess equipment, maintain a maintenance schedule, and communicate effectively with supervisors and vendors for unresolved issues.
• Ensure full compliance with all federal, state, county, and municipal regulations related to health, safety, and labor requirements, safeguarding the well-being of employees and customers.

Physical Requirements:

• Must be able to perform the basic life operational skills of climbing, stooping, bending, twisting, kneeling, crouching, reaching, standing, walking, lifting, carrying, handling, grasping, talking, hearing and repetitive motions.
• Work is generally heavy work requiring employee to frequently lift up to 50 pounds for extended periods.
• Employee is required to have visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned, operate a computer terminal, perform extensive reading, and use measurement devices. Hearing is required to perceive information at normal spoken word levels.
• Employees must use personal protective equipment as required as well as the Crumbl issued uniform.

Working Conditions:

• Employee is subject to inside environmental conditions with exposure to excessive heat and noise levels associated with a hectic kitchen environment.
• Employee is subject to prolonged periods of standing and walking.
• Work is performed using standard kitchen equipment including but not limited to mixers, blenders, ovens, and scales and point-of-sale terminals.

Benefits:

Insurance

• Health Insurance (monthly contribution towards insurance, in many cases covering 100% of employee premium)
• Dental & Vision Insurance (100% employer paid for employee coverage)
• Long Term Disability Insurance (100% employer paid)
• Voluntary Insurance Options including Short Term Disability, Life, Accident, Critical Illness, Cancer, Hospital Indemnity

Retirement

• 401k with company match

Work Life Balance

• Sundays off
• Two weeks (80 hours) of paid time off annually with the ability to roll over unused hours into the next calendar year

Employee Discounts

• Free cookie every shift
• 50% off all product

Performance Bonus Potential

• Performance bonuses provide an opportunity for you to showcase your skills in running an effective and efficient store and to make more money by meeting performance benchmarks.

Crumbl is the fastest growing cookie and dessert company in the nation and we offer a fun and inclusive work environment, where you'll get to help us become the best brand in the nation.
At Crumbl, our secret ingredient is you! Our Crumbl Crew is the heart and soul of every sweet moment. With their passion, smiles, and dedication, they truly add the perfect finishing touch to every dessert. Join us today and help us on our mission of bringing friends and family together over a box of the best desserts in the world!
Our Values
Experience – We build experiences that surprise and delight
Relationships – we foster meaningful relationships
Authenticity – we are authentic and transparent in all we do
Innovation – we pursue what’s next without fear

Salary

$20 - $25 per hour

Benefits

Paid time off, Health insurance, Dental insurance, Vision insurance, Disability insurance, 401(k), 401(k) matching, Employee discount, Profit sharing

Job Type

Full time