General Manager GSO - ParTee Shack

Interviews to be conducted during the week of Monday, October 28th

Company Overview:
ParTee Shack is not just an indoor entertainment venue; it's a destination for unforgettable fun
and excitement in Greensboro, North Carolina. With thrilling mini golf courses, high-speed go-
kart tracks, a vibrant arcade, delicious dining options, and versatile event space, ParTee Shack
offers something for everyone. Whether it's a date night, birthday party, corporate event, or just
a casual day out, we aim to create memorable experiences every time guests walk through our
doors. Join our passionate team and be part of creating unforgettable memories for our
customers!

Position Summary:
The General Manager (GM) is responsible for overseeing all aspects of operations at ParTee
Shack, including staff management, financial performance, customer satisfaction, and overall
facility efficiency and maintenance. The GM will serve as a leader and role model, ensuring the
business runs efficiently and successfully while maintaining our company's high standards of
service, safety, and guest experience.

Key Responsibilities:

Leadership & Staff Management:
- Recruit, train, and develop a team of dedicated employees, including Assistant Managers,
ParTee Crew, and Kitchen Crew.
- Schedule staff shifts, assign responsibilities, and manage labor costs while maintaining
optimal staffing levels.
- Foster a positive workplace culture focused on customer service, teamwork,
accountability, and continuous improvement.
- Conduct team meetings to communicate goals, updates, and reinforce company values.

Customer Experience:
- Maintain high standards of guest service, ensuring every customer has a memorable
experience.
- Enable staff to address guest complaints or concerns promptly and professionally,
resolving issues to ensure satisfaction.
- Implement strategies to enhance the customer experience, including special events,
promotions, and community outreach.

Operations & Facility Management:
- Ensure that all aspects of the facility, including mini-golf courses, arcade equipment, go-
kart tracks, dining areas, kitchen, and party/event spaces, are in top condition and comply
with safety and cleanliness standards.
- Develop and enforce standard operating procedures for safety, guest service, and
operational efficiency.
- Manage inventory, supplies, and vendor relationships to ensure cost-effective purchasing.

Financial Management:
- Manage budgets, track financial performance, and report on key metrics to the leadership
team.
- Drive revenue growth through community engagement and by partnering with marketing
and sales teams.
- Identify opportunities to increase profitability while maintaining quality and customer
satisfaction.

Marketing & Community Engagement:
- Collaborate with the marketing team to implement promotional activities, social media
campaigns, and special events.
- Serve as the face of ParTee Shack in the local community, building partnerships and
representing the brand at networking events.

Qualifications:
- Bachelor's degree in Business, Hospitality Management, or related field (preferred but not
required).
- 3+ years of management experience in the hospitality, entertainment, or service industry.
- Proven track record in team leadership, operational management, and delivering
outstanding customer service.
- Strong financial acumen with experience in budgeting and cost control.
- Excellent communication, problem-solving, and organizational skills.
- Ability to work flexible hours, including evenings, weekends, and holidays as needed.

Key Competencies:
- Strong leadership and motivational skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Creativity in problem-solving and guest engagement.
- High attention to detail and commitment to maintaining a high standard of quality.
- Passion for delivering exceptional customer experiences.

Benefits:
- Competitive salary and bonus potential ($65k-$90k based on experience).
- Health, dental, and vision insurance options.
- Paid time off and flexible scheduling.
- Employee discounts.
- Opportunity for career growth within a dynamic and expanding company.

If you are a dynamic leader with a passion for delivering memorable guest experiences and
have the skills to lead a high-energy team, we'd love to hear from you! Join the ParTee Shack
team in Greensboro, NC, and help us create unforgettable memories for our guests!

ParTee Shack participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Email: Elena@parteeshack resume and/or additional questions.

Looking forward to reviewing your resumes!