General Manager - 24 Hour Fitness, INC.

FULL-TIME

Full-time

LOCATION

7887 Center Avenue Huntington Beach CA 92647

ABOUT US

Celebrating over 40 years as an industry leader, 24 Hour Fitness is committed to creating a healthier, happier world through fitness with over 270 clubs in 11 states nationwide

We provide a welcoming and inclusive environment, with thousands of square feet of premium strength and cardio equipment, turf zones, free weights, functional training areas and more

Studio and cycle classes, personal training and innovative digital and virtual offerings are all available options to keep our member's minds and body fit

Join us in creating a healthy happier world by changing lives through fitness!

JOB SUMMARY

As a General Manager at 24 Hour Fitness, you will ignite passion and purpose in your team, your members, and your community

As the head coach and driving force behind operational excellence, unparalleled customer service, and a pristine environment, you'll lead a dynamic team to deliver on our service promise

Embodying the role of a player-coach, you'll inspire and train your team, setting ambitious goals with clear metrics and action plans

Through fostering an inclusive culture that mirrors our brand, values, and strategy, you'll cultivate a team that not only meets but exceeds our members' expectations

ESSENTIAL DUTIES & RESPONSIBILTIES

Recruit, train, and develop a high-performing team, providing ongoing coaching, feedback, and performance evaluations

Provide visionary leadership to the team, setting clear objectives, delegating responsibilities, and fostering a culture of excellence and accountability

Positively impact the lives of your members by fostering a sense of community and belonging that encourages them to keep showing up to achieve their fitness goals

Oversee day-to-day club operations, including facility maintenance, equipment upkeep, and cleanliness standards

Develop and implement strategies to drive membership sales, personal training sessions, and other revenue streams, meeting or exceeding targets

Manage budgets effectively, control expenses, and maximize profitability while adhering to company policies and procedures

Implement safety protocols and procedures to ensure the well-being of members and staff, in compliance with health and safety regulations

Build relationships within the local community, representing the gym at events, and implementing outreach initiatives to attract new members

Develop and execute retention strategies, such as member engagement programs, events, and incentives

Ensure adherence to company policies, procedures, and standards, as well as relevant industry regulations

Drive Net Promoter Score (NPS) by ensuring exceptional customer service delivery, addressing member concerns promptly and fostering a clean, friendly and well-maintained environment

QUALIFICATIONS

Required Knowledge, Skills & Abilities

3-5+ years of management experience in the broader retail/hospitality/fitness industry, with a proven track record of success

2-4 years of progressive management experience supervising 3-10+ employees in a team environment with measurable employee development and promotion outcomes

Ability to inspire and lead teams to implement and deliver on member and team member initiatives through a strong service focus and creating and implementing a consistent and robust service culture

Ability to create a high-performance culture through people development, innovation, and collaboration within your team

Excellent communication, interpersonal, and customer service skills

CPR/AED certification (or willingness to obtain)

Preferred Knowledge, Skills & Abilities

Bachelor's degree in Business Administration, Sports Management, or a related field

Additional certifications in personal training, such as NASM, ACE, ISSA, etc

Familiarity with sales techniques and strategies

Active involvement in the fitness community through professional associations or networking events

Physical Demands/ Environmental Conditions

While performing duties of this job, the employee is regularly required to stand, walk

Frequently required to climb, balance, stoop, kneel, crouch or crawl

Regularly required to lift up to 25 pounds

Occasionally required to lift up to 100 pounds

Telephone usage: ability to communicate with internal and external members

Required usage of cleaning chemicals, ladders, utensils and equipment

Regularly exposed to moving mechanical parts

Noise level in the environment is occasionally loud

Travel Requirement

Ability to travel up to 10% of the time to attend training sessions and meetings

DISCLAIMER:

This job description is intended to describe the general job functions and requirements for this position

This is not intended to be an exhaustive list of all the qualifications, responsibilities, duties, and skills required

24 Hour Fitness reserves the right to modify, add, or remove duties as necessary

Benefits Summary

24 Hour Fitness offers benefit programs designed to meet the diverse needs of all team members, including health coverage, as well as Company paid benefits that are automatically provided at no cost, such as group life and accident insurance

There are eligibility requirements for each plan based on your position, hire and/or service date and your average hours worked

Benefit eligible team members may also accrue vacation hours

All 24 Hour Team members, and their eligible dependents, receive a complimentary membership

Compensation Summary

All Employees:

Free Club Membership, Employee Assistance Program (EAP), Basic Group Live and AD&D Insurance ($10,000), and 401k Savings and Investment Plan

Average of 30 hours or more per week:

Medical/Dental/Vision Benefits, Paid Time Off, and Sickness Benefits (in addition to the above)

Actual offer may vary from posted hiring range based on location, work experience, and/or education

Salary Range: $69080 - $84431 (Actual offer may vary from posted hiring range based on location, work experience, and/or education.)

FUNCTIONAL GROUP

Club Management