General Manager at P1 Service, LLC.

P1 Service, LLC, is seeking a General Manager for our Lenexa, KS office.

Join our P1 Team!

P1 Service, LLC., part of the BCTS family of facility solutions providers, provides customers with the best in HVAC, mechanical, electrical, and plumbing service. Our turn-key solutions for all types of building solutions in a variety of markets has made P1 Service one of the top contractors in the nation. When you work for P1 Service, you'll be part of a culture that puts safety first, treats associates like family, and provides challenging work in a rewarding, energetic environment. P1 Service takes pride in maintaining a high standard of excellence along with an ethical and friendly business culture.

P1 Service, LLC.. is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability. 

We offer a competitive compensation package.

Responsibilities and Duties

The holder of this position is responsible for the promotion and sales of service for P1.

• The individual directly contributes to the success of the company by establishing and sustaining excellent, long-term customer relationships.
• The holder of this position oversees the administration, operations, and business performance of his/her assigned Service Division.  This includes responsibility for achieving the division’s revenue and profitability goals and of managing the job performance of and investing in the professional development of the assigned technicians, supervisors, project engineers and/or project managers. 
• The individual directly contributes to the success of the company by overseeing the productivity, safety, quality, and profitability of all service contract and service projects for the Division.
• The individual leads his or her subordinates as defined by P1 Service’s leadership model and its operating principles. 

The individual’s essential duties are listed below.  When necessary, additional duties may be assigned, and P1 Service expects the individual to exercise initiative to anticipate and prevent problems.

1. Management
   1. Analyzes the market and current business performance.  Executes growth strategies.  Understands the business environment of local markets including competition, purchasing and business trends.  Accountable for integration of service sales and operational team.
   2. Ensures that Service Team is enforcing and following all safety standards.
   3. Ensures that Service Managers and/or supervisors adhere to P1 Service policies and procedures.
   4. For any project that is a federal contract, ensures compliance with federal guidelines and regulations.
   5. Reviews income statements monthly.
   6. Credit and Collections: Understands the credit policy.  Provides feedback information and observations to the company to minimize risk exposure.  Understands collections policy and interfaces with customer as required to resolve collection issues and assure prompt payment.
2. Prospecting and Consultive Selling
   1. Works with the Service Team to identify and qualify prospects in the assigned market segment.
   2. Develops and sustains a continuous prospecting process to identify and contact qualified leads.
   3. Uses approved consultive selling techniques to determine prospects, customer needs and to match P1 capabilities to those needs.
   4. Writes proposals, makes sales presentations and closes sales contracts.
   5. Manages prospect and customer relations throughout the sales cycle and sustains a supportive working relationship with customers to include monitoring their satisfaction with P1’s maintenance service.
   6. Maintains favorable relationships with customers’ and prospects’ key decision makers in order to earn the right to negotiate for projects.
   7. Increases market penetration in local Service business by securing new customers and expanding the scope of the existing customer base business at key, target, managed and maintained owner accounts. Manages qualification and assessing potential customers and opportunities. Consistently seeks to expand the scope of business with owners.  Ensures the development and maintenance of Account Plans with all appropriate accounts.
   8. Determines requirements to provide prospects with solutions to problems.
3. Managerial Teamwork
   1. Establishes and maintains a collaborative working relationship with Service Team by providing timely, accurate, and complete information and by answering questions and requests.
   2. Establishes and maintains a collaborative working relationship with our customers by providing them timely, accurate, and complete information and by answering their questions and requests.
   3. Provides timely, accurate, and complete information to P1 Service’s senior leaders.
   4. Participates as the management team representative on strategically important target accounts. Establishes and maintains personal long-term customer relationships with strategically important accounts to influence opportunities.
4. Leadership
   1. Lives the P1 Service operating principles and leads in accordance with the company’s leadership model.
   2. Defines training requirements and coordinates for training interventions that promotes the professional growth of all assigned associates.
   3. Coaches and mentors direct reports and promotes their professional growth by providing clear expectations; timely, meaningful feedback (to include periodic formal performance appraisals); and, as appropriate, recognition, redirection, or positive discipline.
   4. Represents P1 Service as a leader in the local community.

Required Education and Experience

Technical

• 5-7 years mechanical/technical service operations (HVAC/plumbing/electrical)
• OSHA 30-hour certification
• Strong mechanical, electrical, and plumbing systems knowledge
• Experience with preventive maintenance and emergency response

• 3-5 years supervising 10+ person service teams
• P&L responsibility with proven growth record
• Service contract and maintenance agreement management
• Track record of operational improvements

• Bachelor's degree in Business/Engineering/Technical Management (or 10+ years industry experience)
• Service management software proficiency (ServiceTitan, COINS ERP)
• At least one certification: Technical (HVAC/plumbing/electrical), PMP, or CSM
• Knowledge of building codes and compliance requirements

• Proven track record of inspiring and developing high-performing teams in a service-based environment
• Demonstrated ability to build and maintain a customer-focused culture
• Experience in leading organizational change and driving continuous improvement initiatives
• Exceptional communication skills with ability to effectively engage all levels - from technicians to executive leadership