General Manager - Telnet Inc

Job Title: General Manager

Location: Los Angeles, CA

Duration: full time

Job Description:
 

 General Manager (GM) with specific experience managing airport lounge operations at an upper level. This role demands previous GM-level or director experience in upscale lounge environments within airport settings. The successful candidate will undergo culture training with Virgin Atlantic, including a week at the Virgin headquarters in England and additional training at Virgin lounges on the East Coast (such as JFK). This is a highly hands-on position, where the GM is expected to manage all operational aspects, including payroll, HR, inventory, and daily guest interactions, without reliance solely on supervisory responsibilities. A strong background in upscale, but not overly fine-dining, service is required, where the GM is comfortable with active participation in all operations.

The position offers a salary up to $110,000, with flexibility for exceptional candidates, and includes a $5,000 relocation sign-on bonus paid after 30 days.

Job Description:

Client Live! Airline Lounge Segment has an exciting opening for a Club/Lounge General Manager at the brand-new Virgin Atlantic Clubhouse at LAX, set to open in March 2025. This luxurious space is dedicated to elite passengers, providing them with the unique Virgin Atlantic experience, including à la carte dining, premium cocktails, and exclusive relaxation areas. As we prepare to mobilize the lounge, we are seeking a dynamic and energetic General Manager focused on elevating the guest experience to the highest standard.

The Virgin Atlantic Clubhouse offers guests the opportunity to relax and rejuvenate with a menu that features a mix of contemporary international cuisine and British classics. Guests can enjoy à la carte dining with fresh, seasonal ingredients or sip on premium beverages from the full-service bar. As the General Manager, you will lead the daily operations and manage a dedicated team of bartenders, cooks, supervisors, and appearance care staff, ensuring a seamless guest experience that reflects Virgin Atlantic’s luxury brand.

This is a hands-on manager role, actively involved in daily service operations. The ideal candidate will have extensive experience in food, beverage, and culinary services, a strong attention to detail, and a deep commitment to customer service excellence, all while maintaining the signature Virgin Atlantic safety and service standards. You will also be responsible for managing financials and cost controls to meet both Client and Virgin Atlantic’s business goals.

If you have experience managing food and beverage outlets at a high-end hotel, private club, or other upscale hospitality venue, we want to hear from you!

The successful candidate will:

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UNIT DESCRIPTION

Position Summary

Responsible for general management of an account/unit providing one or more core services (Core Services of: Lounge Operations and may include any of: Complementary Food and Bar, Food for Sale, Appearance Care, Credential Desk, Purchasing and Concierge Services. Senior-most person assigned to a one client account.

Basic Qualifications & Requirements

MUST HAVE

MUST HAVE:

ADDITIONAL INFORMATION: