General Manager -Luxury Health Club - Fitometry Health Club

We are a new and innovative health club seeking an experienced, passionate, and experienced General Manager (GM) who can help build a dynamic culture for our employees and an energizing environment for our members. The primary objective of the General Manager is to achieve results by leading, managing, coaching, and supervising a talented and motivated team. The General Manager will ensure that team members consistently execute the basics of utilizing standard operating procedures, punctuality, clear communication, staff friendliness and cleanliness.

Responsibilities 

• Review, analyze, and drive club sales on a daily/weekly/monthly basis. Use data to project sales, determine profitability, and set revenue/retention goals.
• Support team development through coaching in the moment opportunities to provide helpful guidance and feedback in order to drive profitability through sales and key performance indicators.
• Assess employee performance and provide ongoing and constructive feedback in a timely manner, focusing on internal development.
• Identify opportunities for improvement through implementing trainings, strategies, policies, goals, and other resources to maximize productivity and morale.
• Maintain knowledge of market, competition, best practices, and trends in sales techniques and strategies.
• Partner with Owner to strategize and implement innovations that improve sales, productivity, customer service and profit.
• Hold yourself and your team accountable to high standards of operational excellence.
• Promote a results-driven culture by setting clear expectations, holding employees accountable, and setting goals that focus on key drivers for success.
• Lead by example spending time on the floor interacting in a positive and engaging fashion with employees, members, and guests.
• Ensure a consistently clean club and a friendly/inviting customer experience.
• Perform all basic system transactions pertaining to member enrollment/ retention/ freezes/ cancellations.
• Organize and supervise the work and schedules of the club team.
• Ensure a 24/7/365 clean and presentable club and a friendly/inviting customer experience.
• Work with the Owner to resolve issues that affect the service, efficiency, and productivity of the club.
• Resolve customer complaints by providing customer service-focused solutions to members in a timely manner.
• Partner with management team to identify and remove barriers to driving results.
• Effectively manage conflict, appropriately escalating and de-escalating as necessary to provide win-win solutions for both employees and members/guests.
• Educate club team on the principles of the brand by being a brand ambassador and ensuring brand consistency.
• Lead outreach and referral activities that will generate leads, contacts, and appointments.

Qualifications

• Minimum of 3-5 years of management/supervisory experience in a fitness club including direct experience in sales, revenue generation, staffing/recruiting, and employee onboarding/retention/development.
• Superior managerial, interpersonal & communication skills whether verbal or written, formal or informal
• Excellent business acumen skills ( supervisory, leadership, analytical, decision-making, problem-solving).
• Successful track record leading a team of 3-10 employees.
• Must be highly organized with a detail-orientation and proven follow-up skills.
• Prior experience with a CRM, Datatrak, Club Automation, and Microsoft Office is a plus.

Compensation package: Salary + Bonus= $60,000- $95,000