General Manager (Luxury Rentals) - Related

The General Manager will oversee the daily operations of our Strathmore apartments, A luxury rental building in New York City. This role requires a dynamic individual with a proven track record in luxury property management, exceptional customer service skills, and the ability to handle complex operational challenges. The General Manager will ensure that Strathmore is managed to the highest standards, delivering an unparalleled living experience to our residents.

Key Responsibilities:

1. Operational Management:
• Oversee daily operations of the Strathmore property, ensuring that all aspects are running smoothly and efficiently.
• Develop and implement property management policies and procedures to ensure the highest level of service and maintenance.
• Coordinate with maintenance staff and external contractors to address and resolve building issues promptly.
• Conduct regular inspections of the property to identify and address maintenance and repair needs.
2. Resident Relations:
• Foster a positive community environment by addressing resident concerns and requests in a timely and professional manner.
• Organize and oversee community events and initiatives to enhance resident engagement and satisfaction.
• Serve as the primary point of contact for residents, providing exceptional customer service and ensuring a high-quality living experience.
• Coordinate with leasing team for understanding of existing legacy rentals & status.
3. Financial Management:
• Prepare and manage the property’s annual budget, ensuring adherence to financial goals and objectives.
• Oversee billing, collections, and financial reporting, ensuring accuracy and timely submission.
• Implement cost-saving initiatives while maintaining the property’s luxury standards.
4. Staff Supervision:
• Contribute to evaluations and provide ongoing training and development opportunities for staff members.
• Ensure compliance with company policies and procedures, fostering a positive and productive work environment.
5. Compliance and Safety:
• Ensure the property complies with all local, state, and federal regulations, including building codes and safety standards.
• Implement and oversee health and safety protocols, including emergency preparedness plans.
• Coordinate with legal and regulatory bodies as needed to address compliance issues.
6. Vendor and Contractor Management:
• Select, negotiate, and manage contracts with vendors and service providers.
• Ensure quality control and timely completion of projects and services provided by external contractors.
• Maintain positive relationships with vendors to ensure the best service and pricing.

Benefits:

• Comprehensive Medical, Dental, Vision, Life, Disability & Flexible Spending Accounts
• Paid Time Off & holidays
• 401(K) 
• Tuition reimbursement 
• Robust modern fertility program
• Incentive bonus program
• Commuter benefits 
• Employee Assistance Program & more!

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Qualifications:

• Bachelor’s degree in Business Administration, Real Estate, Property Management, or related field.
• Minimum of 5 years of experience in property management, with a focus on Luxury Condominium properties.
• Proven experience in managing high-end condominiums or similar properties in a major urban market.
• Strong financial acumen and experience in budget management.
• Exceptional customer service skills and a passion for creating a premier living experience.
• Excellent communication and interpersonal skills.
• Strong leadership and team management abilities.
• Knowledge of local real estate laws and regulations.
• Proficiency in property management software and Microsoft Office Suite.

Preferred Qualifications:

• Certified Property Manager (CPM) or equivalent certification.
• Experience working in New York City’s luxury real estate market.
• Bilingual abilities are a plus.

Related Management Company (RMC) is the leading innovator in managing real estate as an owner/operator. There is strength in numbers – RMC operates hundreds of properties in 22 states and Washington, D.C., providing our employees with unparalleled growth opportunities. Our portfolio includes affordable, workforce, market-rate, and luxury housing. We are passionate about exceeding quality expectations in every single asset class. As a subsidiary of Related Companies, we’ve been at the forefront of sustainability too, with most of our new developments pursuing LEED Silver certification or higher.

At RMC, we Welcome Everyone. It is our mindset that welcomed employees invoke welcomed residents. When you work here, you’re encouraged to be your best, authentic self. With persistent focus, we are strengthening internal mobility, employee engagement, and investing in leadership development to continuously improve the employee experience.

Related is an Equal Opportunity Employer

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