General Manager - Mantis Akagera Game Lodge - Accor Hotels

Company Description

Mantis is a leading, conservation-focused hotel group with eco-lodges, waterways and eco-escapes located all over the world. Sustainable travellers have been enjoying eco-tourism, safaris and adventure travel with Mantis since 2000. Rooted in conservation, Mantis pursues sustainable business practices and develops tourism products that are respectful of the environment and communities in which they operate.

Whether small and intimate or vast and complex, on a sweeping African plain, beach-side escape or bustling city, each is an exceptional place for guests to find themselves. While uniquely different in the experiences they offer, all are linked through a collective obsession to be extraordinary, to be rare in a world that mass-produces sameness.

Job Description

General Manager

Reporting to the Country General Manager, the General Manager will lead strategic planning, ensuring the successful operation of the lodge. The role encompasses fostering a culture of excellence, diversity, and inclusion among staff, prioritizing exceptional guest experiences, and driving financial goals. His/her leadership extends to community engagement, maintaining strong relationships with local stakeholders, shareholders, and serving as a brand ambassador for Mantis. He/she will champion sustainability and eco-tourism initiatives, integrating responsible practices into our operations. The aim is to achieve operational excellence, ensure guest satisfaction, promote environmental care, and set a benchmark in the hospitality industry.

Key Responsibilities:

• Operational Management: Oversee the day-to-day operations of the lodge, and develop and implement operational policies, procedures, and protocols to ensure efficiency and compliance with regulatory requirements.
• Guest Relations: Champion a culture of outstanding customer service and guest satisfaction by overseeing daily operations and maintaining rigorous standards of cleanliness, maintenance, and safety.
• Financial Management: Formulate annual budgets and financial plans, forecasting revenue and expenses to achieve profitability objectives.
• Human Resources Management: Source, train, and foster a proficient team, nurturing a culture of cooperation, accountability, and ongoing growth.
• Marketing and Sales: Craft and implement marketing strategies to elevate occupancy rates, boost revenue, and strengthen the lodge’s brand image.
• Regulatory Compliance: Guarantee adherence to relevant legislation, regulations, and industry norms, covering aspects such as health and safety, employment, and licensing prerequisites.
• Strategic Planning and Leadership: Craft and implement strategic plans and initiatives to drive business expansion, refine operational efficacy, and fortify the competitive positioning of the lodge.
• Internal & External Communication: Foster and maintain strong communication and collaboration with the owning company and ensure alignment of goals and objectives.

Qualifications

• Work Experience: Previous experience in managing accommodation within National Parks.
• Education: Diploma or Degree preferably in hospitality or a related field, with a commitment to ongoing learning.
• Communication Skills: Fully proficient in English, with excellent communication and presentation abilities.
• Sustainability Passion: Dedicated to sustainability, environmental care, eco-tourism, and creating unforgettable experiences.
• Leadership: Proven leadership, organizational, and people skills, along with strategic thinking and excellent presentation abilities.
• Business Acumen: Focused on results, with a commitment to quality guest service and team building.
• Profile: Projects a professional demeanor and strategic outlook, highly organized with an entrepreneurial mindset.