General Manager - Moving & Storage - Mesa Moving

About Mesa

Since its formation in 1981, Mesa has been there to help with any move whether its local, coast to coast, or international. Mesa Moving & Storage was built on the principles of Pride, Respect, and Trust. Pride in our work, Respect for our customers, and Trust in each other to provide the highest level of service possible – every time.

Job Summary:
The General Manager is responsible for the operational efficiency and profitability of the branch. Additionally, this position will be exposed to information that is shared only with other individuals at the same or higher levels. Therefore, this position requires conduct that is reflective of senior levels within the organization, including maintaining confidentiality of information that relates to business strategy, sales approach, cost structure, and knowledge of Mesa employees.

Responsibilities:

• Maximize branch and company profits by efficiently allocating resources and adjusting sales targets.
• Analyze labor margins and budget variances to provide recommendations for budget adjustments.
• Ensure effective warehouse space use to optimize storage efficiency and goods protection.
• Deliver exceptional customer service by establishing and enforcing quality service processes.
• Swiftly address service failures and aid in investigating claims to maintain high customer satisfaction.
• Collaborate closely with Customer Service and Coordination teams to ensure timely communication.
• Implement effective recruiting and hiring practices aligned with job descriptions.
• Conduct annual performance evaluations and recommend merit increases for direct reports.
• Continuously assess employee skill sets and adjust staffing levels accordingly.
• Mentor direct reports for professional development and advancement opportunities.
• Promote safety through routine monitoring of compliance with safety policies and procedures.
• Communicate branch and company goals to employees and represent the branch professionally at company meetings.

Qualifications:

• Bachelor’s Degree plus 3-5 years’ experience within a moving & storage branch operation (including a minimum 3+ years as an Operations Manager), or an equivalent combination of education and experience.
• Strong knowledge of general operations strategies and activities, including understanding of financial statements and the budgeting process
• Excellent verbal and written communication skills representative of a senior manager
• Responsive to all requests within the organization, managing expectations and delivering results
• PC literacy at the medium to high level, including experience using MS Office products
• Strong customer service focus

Physical Requirements

• Primarily seated in an office location
• Some standing, stooping
• Full use of hands, arms, hearing, vision, and voice

Mesa Moving and storage is an equal opportunity employer.