General Manager - City Thrift

Classification: Exempt

Reports to: District Manager

A Discount Retail chain with locations in the Southeast and Texas is looking for talented people to help grow our brands.  We have been in the retail, reuse, repurpose recycle business for almost 40 years. By reselling gently used merchandise we prevent over 65 million pounds of goods from going to landfills annually. We are doing our part to help the environment, provide quality jobs and provide superior value to our customers.

Strong supervisory skills required. Individuals who are motivated, confident, reliable, detail-oriented and able to work under pressure will thrive and be well suited for this role.

Bring your experience from production, grocery, hospitality, warehousing or the restaurant industry and we can teach you ours. Leadership a must, and the ability to recruit, motivate, train and develop people to partner with you in achieving the company vision.

Essential Duties and Responsibilities include the following:

• Responsible for the overall management and direction of all supervisors and team members in accordance with policies and applicable laws. This includes implementing and administering company programs, policies and procedures designed to support the company.
• Customer Service - Meet customer needs with a smiling face and remember that the customer always comes first. Always make our customers know that they are important and special to us.
• Handle all customer questions and concerns.
• Represents the company and store within community and act as a liaison.
• Ensures company records are completed, organized, retained and safeguarded in accordance with company policy and procedure and applicable laws.
• Ensuring standards are met on all levels from each department and the OSHA, compliance with EEOC, and DOT.
• Ability to manage a group of 30-40 people.
• Attention to detail throughout the store (All departments).
• Ability to manage the financial assets of the store and achieve monthly budget in sales and expense categories.
• Ability to create a teamwork atmosphere throughout the store and ensure a positive work atmosphere where team member contributions are valued.
• Deal with performance concerns promptly, directly, fairly, and respectfully while maintaining a solutions based focus.
• Other duties may be assigned to meet business needs.

Required Knowledge, Skills and Abilities:

• Working knowledge of Microsoft Office including Word, Excel, and Outlook.
• Demonstrated supervisory, management and leadership skills.
• Demonstrated customer service skills.
• Demonstrated planning and organization skills.
• Ability to think and act as a business owner in the retail sector.
• Ability to communicate orally and in writing.
• Ability to work independently or as part of a team.
• Ability to set priorities, meet deadlines, and multi-task with minimal supervision.
• Ability to interact with all levels of the organization.
• Ability to make or influence decisions.
• Ability to identify problems and recommend solutions.
• Ability to establish relationships with peers, internal and external customers and vendors.

Education, Experience, Training Required:

• High school diploma or equivalent; Bachelor’s degree preferred; or a combination of education and experience that yields the required knowledge, skills and abilities.
• High level of diplomacy and interpersonal skills.
• 2+ years as a store manager in Retail or like business.