General Manager - DoubleTree by Hilton New York Downtown

About Us:At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.   Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.   Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.   Check out this video for more information on our great company!Location Description:At the DoubleTree by Hilton New York Downtown we pride ourselves on being the best employer in the area. What sets us apart? Our culture, full benefit plans, including 401k with a company match and our lucrative bonus programs, to name a few. We are looking for talented people who have a genuine passion for service. Our Core Values involve personal development, people, and a desire for wanting them to succeed. We believe each member of our team has a key part to play in our delivery of outstanding service and memorable experiences for each guest. We want a hotel that people want to come to, not through. Find out today what a career with Pyramid Hotel Group at the DoubleTree by Hilton New York Downtown can mean for you! Overview:

The General Manager is responsible for overseeing all daily operations of the business unit, ensuring the business achieves financial and operational goals while maintaining the highest level of quality and customer satisfaction. The GM will lead strategic planning, implement best practices, and motivate staff to reach company objectives, driving growth and profitability.

Key Responsibilities:

• Develop and execute business strategies to achieve short- and long-term goals.
• Lead, mentor, and develop a high-performing team across various departments.
• Collaborate with department heads to set performance objectives and ensure alignment with company vision and values.
• Oversee day-to-day operations ensuring efficient workflow and adherence to company policies.
• Implement and optimize processes to improve productivity and cost efficiency.
• Monitor and maintain quality standards across all areas of operation.
• Manage the budget, control expenses, and ensure profitability.
• Analyze financial reports, sales figures, and other key performance metrics to make informed decisions.
• Develop and implement strategies to increase revenue, profitability, and market share.
• Ensure exceptional customer service by maintaining high standards and resolving any issues promptly.
• Build and maintain relationships with key stakeholders, clients, and partners.
• Address client feedback, complaints, and suggestions to continuously improve the business.
• Ensure compliance with legal requirements, health and safety standards, and company policies.
• Conduct regular audits and risk assessments to safeguard the business.
• Implement corrective measures to minimize risk and improve business continuity.
• Identify opportunities for growth, expansion, and innovation within the market.
• Develop partnerships and networks to enhance business opportunities.
• Stay abreast of industry trends and competitors to maintain competitive positioning.

Qualifications:

• Bachelor’s degree in Business Administration, Management, or a related field (MBA preferred).
• Minimum 3-5 years of experience in a management role, with a proven track record in operations, leadership, and business development.
• Strong financial acumen, with the ability to interpret financial data and manage budgets effectively.
• Excellent leadership, communication, and interpersonal skills.
• Ability to work under pressure, handle multiple priorities, and meet deadlines.
• Proven ability to drive business growth, improve processes, and enhance customer satisfaction.
• Proficient in using business software applications (e.g., ERP, CRM, Microsoft Office Suite).

Competencies:

• Strategic Thinking and Problem Solving
• Decision Making and Accountability
• Strong Analytical and Financial Management Skills
• Adaptability and Innovation
• Exceptional Communication and Negotiation Skills