General Manager of Retail - Eataly North America

Eataly is the world’s largest artisanal Italian food and beverage marketplace! Eataly is not a chain; each Eataly is different, with its own character and own theme – but all with the same aim... for our guests to:

• EAT authentic Italian food at our restaurants, cafés and to-go counters
• SHOP a selection of high-quality Italian, local and homemade products
• LEARN through our classes and our team’s product knowledge

Eataly’s bustling marketplaces feature a comprehensive retail offering including: imported and local grocery products; bread, pasta and mozzarella produced daily on premises; an extensive selection of fresh meat, fish and cheese; wine; and housewares.

The General Manager (GM) of Retail oversees the complex retail operations of an Eataly store. The GM of Retail is an operational leader who not only sets strategy and analyzes financials but also leads through example and stays close to the products and team through consistent presence on the floor.

Reports to the Director of Store Operations. Manages the Fresh Market Manager and Market Manager.

• Directs and organizes the store’s retail operations to maximize profitability
• Develops departmental goals and leads a team of managers
• Works closely with each manager to understand operational needs and boost interdepartmental collaboration
• Analyzes financial data and develops strategies around pricing, merchandising and promotions
• Manages merchandise and creates product lists, identifying roll-outs and phase-outs of products
• Prepares weekly updates on the retail department for senior leadership
• Assists with employee hiring, assignment, training, payroll, scheduling, evaluations and terminations
• Documents, investigates and resolves employee and guest incidents
• Performs other duties as required or assigned

• Bachelor’s Degree
• 6+ years of retail or grocery management experience in a high-volume, fast-paced environment
• Excellent verbal and written communications skills
• Exceptional leadership, motivational and team-building skills  
• Demonstrated problem-solving, organizational, analytical and business management skills
• Advanced proficiency in Microsoft Office
• Experience with Italian products and wine

Job Requirements

• Availability to work onsite with a flexible schedule sometimes including evenings, weekends and holidays
• Ability to lift up to 50 pounds
• Ability to exert well-paced mobility for up to 8 hours, including standing, walking, bending and squatting
• Ability to operate equipment such as a slicer, pasta machine or cash register as needed
• Availability to travel up to 10% of the time

Benefits and Perks

• Medical, Dental, Vision Insurance
• Paid Time Off
• Paid Parental Leave
• 401K with match or RRSP
• Bonus program
• Free family meal daily
• Discounts at Eataly
• Classes on products and Italian cuisine
• Referral bonus program
• and more!

Eataly is an equal employment opportunity employer. It is the Company’s policy to not unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, religion, national origin, age, disability or any other characteristic made unlawful to consider by applicable federal, state, or local laws. Eataly also prohibits harassment of applicants and employees based on any of these protected categories. It is also Eataly’s policy to comply with all applicable federal, state and local laws regarding consideration of unemployment status, salary history, credit/bankruptcy history and criminal background/conviction history in making hiring decisions.  If contacted for an employment opportunity, please advise Human Resources if you require accommodation.