General Manager, RV Resort & Campground at Diamond Lake Resort - Team Outsider

Team Outsider Overview

At Team Outsider, we spend our time delivering extraordinary hospitality to our guests at our rapidly growing portfolio of campgrounds and car care centers nationwide.  We are on a mission to be the most hospitable team in the world, and to achieve our mission, we need your help!

Position Overview

If you are a Hospitality Superstar and love the outdoors, come lead our team in Kentucky.  Our General Managers report to, and are supported by our Campground Operations Coaches in the comprehensive management of our RV resorts and campgrounds.  As a General Manager, you will live onsite, and be responsible for providing world class customer service and safety to your team members and guests.  You will recruit, hire and manage your teams while owning the growth and financial success of your campground.

Duties & Responsibilities

• As with all positions on our team, live Team Outsider’s values while performing the responsibilities of your position.
• Maintain a safe, fun, clean, and family-oriented environment.
• Ensure that your campground and its amenities are fully operational.
• Maximize camper-nights, registration revenue, store sales, and ancillary revenue while managing expenses.
• Drive growth and promotion of your campground's service offerings.
• Manage key performance indicators (KPIs) for your campground and your team.
• Review daily reports and work to finalize weekly and monthly reports.
• Oversee expense management for your campground, including the submission of accurate weekly expense reports.
• Track, manage and direct all repairs, maintenance and updates required in your campground.
• Recommend, oversee and implement capital improvement and other infrastructure projects.
• Identify and quickly resolve facility and property issues as, i.e. un-level sites, insufficient cleaning staff, poor wifi, etc.
• Set priorities using camper reviews and clearly communicate adjustments to the team.
• Know and be able to implement camper safety plans, fire and emergency plans, etc.

Business Development

• Own the business development and sales at your campground.
• Develop unique, local marketing efforts and community partnerships.
• Actively manage reservations to work towards 100% campground occupancy, using promotions, strategic pricing strategies, etc.
• Become an active member of the local community outside your campground, by attending events and networking with local businesses, government groups, and organizations.
• Develop and maintain strong relationships with vendors, suppliers, and neighbors.
• Bring your ideas!  Recommend best practices, including but not limited to community management, sales, events, training, and camper experience on a company-wide level.

Guests Services

• Manage all campground operations to ensure the highest level of guest satisfaction
• Go the extra mile to address and solve camper-related issues to ensure an unmatched guest experience
• Know your guests, then create and oversee unique and memorable onsite events for them, like live music, food festivals, camper competitions, etc.
• Proactively gather information on your guests and their travel plans to find ways to “WOW” them
• Design and implement rules, guidelines, and best practices for the community to maximize your guests' experience

Lead By Example

• Recruit, train, and lead your on-site team
• Manage and work alongside your team to achieve specific goals and objectives
• Lead professional development and cross training with your team
• Perform weekly one-on-one meetings to track individual performance
• Stay in tune with the capabilities and efforts of your team members and make recommendations for appropriate promotions
• Oversee staffing and scheduling to ensure your team is maximizing productivity
• Hold daily standup meetings to ensure clear communication with your team about daily priorities and process changes
• Conduct performance management reviews

Experience & Requirements

• Campground Management experience required.
• A passion for and understanding of Team Outsider’s mission and values.
• A passion for community service and the outdoors.
• Demonstrate integrity, dependability, responsibility, accountability, self-awareness, strong work ethic, and empathy.
• Have industry experience and/or management experience with transferable skills
• Excel at project management and business operations.
• Are an open and honest communicator, with strong speaking and writing skills.
• Have experience managing, developing and motivating small to mid-sized teams who love working for you.
• Are unflappable while multitasking, and have exceptional organizational skills.

Team Outsider Mission

• We are on a mission to be the most hospitable team in the world.

Team Outsider Values

• We put our team first: We believe that the most important hospitality we extend is to our team members.  The way we treat one another sets the tone for how we treat everyone.
• We make them say “WOW!”: We are passionate and determined to "WOW!" our team members, our guests, our community, and our partners at every interaction.
• We express gratitude: We appreciate that our team members and guests have many options for where to spend their time.  We are committed to proving to them that they've made the right decision.
• We get better every day: We are always growing, learning, and ready to drive change.  When we stumble, we admit fault and get back on our feet.  We are in the constant pursuit of excellence in everything we undertake.
• We are steadfastly resourceful: We do more with less and will do whatever it takes to overcome a challenge.
• We give back: We strive to leave the biggest positive impact on the communities where we operate.  Their success is our success, and we want to see them win.