General Manager at The Jacquelyn Project A Social Purpose

Who Are We?

The Jacquelyn is a curated space that elevates creative expression, community, and wellness, inspired by the soul and spirit of Jacquelyn Anderson, a talented philanthropic creative with a deep appreciation for beauty and a passion for the arts. The Jacquelyn hosts two private social clubs, the Blue Shutter Club and the Blue J Club, in our stunning abode in midtown Sacramento. The Blue Shutter Club is dedicated to the acceptance, exploration, and expansion of the feminine. All are welcome. The Blue J Club is an urban refuge for curious minds. The Jacquelyn is committed to building a community founded on wellness, curiosity, fun, inspiration, inclusion, and kindness.??

Job Summary:

As the General Manager of the Jacquelyn and the Cellar, you will play a pivotal role in managing all aspects of club operations, ensuring a seamless and unparalleled member experience. You will manage day-to-day activities and strategic planning and foster a culture of hospitality and professionalism. This role includes goal setting, recruiting, developing, and retaining associates, controlling labor expenses, controlling general expenses, and resolving member-related issues ensuring we are upholding our North Star. This role will report to the Chief Operating Officer.

Hospitality Operations:?

• Deliver world-class luxury hospitality to our members. Anticipate the needs of the members and exceed expectations.
• Oversee all aspects of member interactions, from check-in through check-out, providing seamless and memorable visits.
• Partner closely with F&B's management team, for a seamless experience between our F&B partners and the Jacquelyn staff.??
• Build and maintain strong relationships with club members, promptly addressing their needs and concerns.
• Foster a welcoming, inclusive environment that aligns with the club's culture and values.
• Review guest and member surveys and feedback and determine an appropriate action plan.
• Be the eyes and ears of the Jacquelyn and utilize critical thinking and de-escalation skills to ensure consistent member experience.

Staff Management:

• Recruit, train, supervise, and manage staff to meet the luxury hospitality standards of the Jacquelyn.
• Schedule staff shifts and ensure adequate coverage at 1114 22nd St in conjunction with F&B, Programming and Events.
• Create KPIs, conduct check-ins, set performance goals, and conduct performance evaluations.?

Leadership:

• Provide strong leadership for the club staff, fostering a positive and collaborative work environment.
• Find staff's it factor and uplift them as contributing team members to build supportive, inclusive, trustworthy relationships.
• Foster a positive work environment that promotes teamwork and dedication to exceed member expectations.
• Assist C Suite with employee coaching and training for upward mobility and brand expansion.

Operational Excellence:

• Manage the club's daily operations, including member services, facilities and warehouse management, event spaces, dining areas, and amenities.
• Develop and implement standard operating procedures to optimize efficiency.
• Navigate the grey to enforce club rules and regulations to maintain order and a positive environment, if necessary, while upholding grace and hospitality standards.
• Ensure compliance with all relevant regulations and safety standards.

Facility Maintenance and Repairs:

• Maintain the club's ambiance and aesthetic standards by overseeing the facilities' upkeep, decor, and cleanliness.?
• Regularly inspect all areas, lounges, and amenities to ensure they align with the club's elevated image.?
• Develop and implement a comprehensive preventive maintenance program for the club's facilities, including buildings, equipment, and grounds.
• Oversee repairs, renovations, and maintenance activities to ensure a safe, functional, and visually appealing environment.
• Oversee relationships with vendors, contractors, and service providers to ensure high-quality workmanship and timely completion of projects.
• Inspect the building daily for cleanliness and alert the overnight janitorial service if additional services are needed.

Health and Safety Compliance:

• Ensure compliance with health, safety, and building code regulations, conducting regular inspections and risk assessments.
• Conduct regular inspections of the facilities to identify and resolve issues, prevent breakdowns, and ensure ongoing operations.
• Implement and maintain emergency response plans, including evacuation procedures, first aid kits, and fire safety measures. Coordinate fire drills and safety training.
• Manage utilities such as water, electricity, heating, and air conditioning to ensure efficient use and minimal downtime. Oversee waste disposal.

Financial Management:

• Manage the club budget, ensuring financial sustainability and profitability.
• Review financial statements, manage expenses, and implement cost-saving measures without compromising quality.
• Implement cost control measures while maintaining service quality.
• Regularly report to the C-Suite on financial health and forecasts.
  

Strategy Planning and Information Analysis:

• Work closely with C-Suite to evaluate the success of business strategies to inform future business plan enhancements; continually ensure business plans and actions positively impact member satisfaction.
• Review business-related data such as financial performance, inventory, employee engagement, and member satisfaction and make adjustments as needed.
• Analyze business information to proactively address changing conditions, ensure property operates within budgetary guidelines, and ensure the effective and efficient use of reserve funds.?
• Uses business information to identify indicators of product and service successes and opportunities for improvement; integrates business information into business plans.
• Stay informed of industry trends to enhance club offerings and services.

Event Planning and Execution:

• Oversee the planning and execution of club events, ensuring high quality and member engagement.
• Collaborate with the events team to create memorable experiences for members.
• Oversee all aspects of technical integration between in-house systems and outside vendors/talent hired to perform throughout the building.?
• Become an expert on all in-house software capabilities to manage and assign platform duties to staff.

Marketing and Branding:

• Work closely with the marketing team to develop and execute promotional strategies.
• Enhance the club's brand image and visibility within the community.

Board Relations:

• Prepare and present reports to C-Suite, providing updates on club performance, membership status, and upcoming initiatives.
• Execute policies and strategic plans as directed by the C-Suite.

Additional Duties:

• Perform other duties as required.?
• Uphold the club's professionalism, integrity, and hospitality standards.
• Present oneself neatly and professionally, adhering to the club's dress code and grooming standards.
• Ability to work flexible hours, including evenings, weekends, and holidays, to accommodate the club's and its members' needs.?

Desired Requirements:

• Education: Bachelor's degree in hospitality management, Business, or related field (preferred). College degree required.
• Experience: Minimum of 5-7 years of experience in club management, hospitality, event management, or a similar leadership role. 2-3 years in F&B management preferred.

Skills:

• Exceptional interpersonal and communication skills with the ability to build strong relationships with members and colleagues.
• Proven track record of implementing operational systems and streamlining efficiency for business operations.
• Strong ability to assist in implementing software and ensure user acceptance.
• Strong organizational skills and attention to detail, ensuring flawless execution of operations and events.
• Proficiency in hospitality management software and Microsoft Office Suite.
• A self-starter who can work independently to build and manage a team in a fast-paced environment.
• Goal-orientated, resourceful, nimble, and able to navigate ambiguous situation
• Strong leadership and staff management skills.
• Financial acumen with experience in budgeting and cost management.
• Event planning expertise.
• Problem-solving and conflict resolution capabilities.
• Team player, goal orientated, with a can do attitude.
• Certifications: Club Management Association of America (CMAA) certification is a plus.

Working Environment/Minimum Physical Requirements:

Must have the physical, visual, and auditory ability to perform the essential functions of the job, with or without reasonable accommodations, and be able to meet the following requirements:

• Heavy Member/guest contact is required.
• Must tolerate varying noise levels, temperatures, illumination, and air quality.
• Continuously or periodically bend, twist, lean, lift, push, pull, kneel, bend, walk, stand, and/or sit up to 8 hours per shift.?
• Lift up to 50 pounds to perform the essential functions.
• Work in a fast-paced environment where the climate can change quickly.

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